Enterprise Customer Success Manager
Datadog · Posted Oct 13
Cloud-scale monitoring, observability, and security platform services
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About the role
Datadog is an observability and security platform for the AI era, providing businesses with unified visibility across their technology stack, bringing applications, infrastructure, data, models, and security into one place. As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build effective, strong relationships across the company's largest and most strategic customers, advocating for the customer internally while pursuing growth opportunities. The role follows a defined methodology to identify customer needs and convey the value of the Datadog product, partnering with sales, support, enablement, product, finance, and legal teams.
What you will do
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
- Own and project manage the on-boarding process for new customers
- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings
Skills used in this role
What the employer is looking for
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
Benefits and support
- Best-in-breed onboarding
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
About Datadog
Datadog is an observability and security platform for cloud-scale applications, providing monitoring of servers, databases, tools, and services through a SaaS-based data analytics platform. It integrates and automates infrastructure monitoring, application performance monitoring, log management, and cloud security to provide real-time observability for modern development and operations teams.
- Industry
- Cloud Monitoring
- Company size
- 8100+ employees
- Founded
- 2010
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $147M raised
- 2010-07-27Series A$6.2M
- 2012-02-28Series B$15M
- 2014-01-23Series C$31M
- 2015-01-28Series D$94.5M
Leadership
Co-Founder and Chief Executive Officer
Co-Founder and Chief Technology Officer
President
Chief Financial Officer
Chief Revenue Officer
Recent coverage
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