Engineering Manager
GitLab · Posted Sep 26
DevSecOps platform, software version control, CI/CD pipeline, and AI-assisted development services
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About the role
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and ship better, more secure software faster. The Observability team is part of Production Engineering within Infrastructure Platforms and works asynchronously across regions, building and operating the metrics, logging, alerting, and capacity planning platforms that GitLab engineers use to understand GitLab.com and GitLab Dedicated. This Engineering Manager role leads the globally distributed Observability team, guiding improvements to Prometheus-based metrics pipelines, log ingestion and retention, alerting driven by service-level objectives, and capacity forecasting, while participating in incident response.
What you will do
- Lead, hire, onboard, and develop a distributed engineering team working asynchronously.
- Set priorities with Site Reliability Engineering, Product Engineering, and GitLab Dedicated teams, and help the team deliver observability services iteratively.
- Own the reliability, scalability, and cost of the team's metrics, logging, alerting, and capacity planning platforms.
- Reduce noisy or missing alerts and telemetry gaps, and use SLOs, error budgets, and self-service instrumentation to help engineers maintain the health of their services.
- Guide technical decisions about time-series storage, high-cardinality metrics, log pipelines, and distributed tracing.
- Participate in the Incident Manager On Call (IMOC) rotation, coordinating the response to high-severity incidents affecting GitLab.com.
- Keep the team's on-call rotation sustainable through coverage across time zones, useful runbooks, better alerts, and follow-through on post-incident actions.
- Use AI tools and agents to support engineering workflows and incident triage, reviewing their output while engineers retain responsibility for decisions.
Skills used in this role
What the employer is looking for
- Experience leading an observability, platform engineering, or site reliability engineering team operating at scale, including supporting people in a distributed, asynchronous environment.
- Technical knowledge of metrics systems such as Prometheus and long-term storage, logging platforms such as Elasticsearch or cloud-native services, and alerting design.
- Experience using SLOs, error budgets, and capacity forecasts to make reliability and investment decisions.
- Experience operating a large software-as-a-service platform and investigating production issues such as telemetry gaps, ingestion limits, or noisy and missing alerts.
- Experience participating in and improving production on-call rotations, including incident coordination and balancing operational load with project work.
- The ability to explain technical tradeoffs to engineering partners and other stakeholders.
- Experience using AI tools or agents in engineering or management work; you can describe how you would apply them to operational problems such as incident triage.
Benefits and support
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps, delivered as a single application that empowers development, security, and operations teams to ship software faster and more securely. Operating as one of the world's largest all-remote companies, GitLab integrates the entire software lifecycle from planning and source code management to CI/CD and automated security testing. Millions of users and thousands of organizations globally rely on GitLab to scale their development workflows and adopt agentic AI engineering.
- Industry
- Software Development
- Company size
- 2375 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $435M raised
- 2022-09-16Post IPOUndisclosed
- 2019-09-17Series E$268M
- 2018-09-19Series D$100M
- 2017-10-10Series C$20M
- 2016-03-15Series B$4M
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Product and Marketing Officer
Chief Business and Legal Officer
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