Engagement Manager II
Akamai · Posted Oct 26
Cloud computing, cybersecurity, and content delivery network services
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About the role
Akamai's Global Services Team builds tailored solutions and provides customer-centric support to help customers achieve their vision. The team focuses on internet technologies, CDN, web security, and performance strategies. As an Engagement Manager II, the role serves as a technical advisor and customer advocate, partnering with Sales and pre-sales to drive adoption, retention, and growth across the customer lifecycle.
What you will do
- Being the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers
- Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
- Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
- Being the central point of contact for the customer and lead account team to deliver customer success
- Responding to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks
- Being the customer champion internally, and influencing internal decisions within teams to help customer outcomes
Skills used in this role
What the employer is looking for
- Have 6 to 8 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields.
- Be a customer advocate passionate about delivering technical solutions
- Have knowledge of internet technologies and online industry including HTTPS, DNS, DevOps, Web Development and Web Security
- Demonstrate good understanding or prior experience of working with CDNs
- Demonstrate experience in a customer-facing role within the Information Technology industry
- Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
- Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
- Demonstrate experience in Program or Project management in a cross functional and technical team
Benefits and support
- Development opportunities including GROW and Mentoring programs
- Internal events such as APEX Expo
- LinkedIn Learning access
About Akamai
Akamai is a global cloud computing, cybersecurity, and content delivery network company that powers and protects digital experiences online. Its distributed edge platform optimizes web and application performance while providing robust enterprise security solutions. The company serves major global enterprises across various industries, enabling scalable cloud infrastructure and advanced threat mitigation.
- Industry
- Cloud Computing
- Company size
- 11000+ employees
- Founded
- 1998
- Location
- Cambridge, Massachusetts, USA
- Funding stage
- Public Company
Funding
Public Company · $61.5M raised
- 2023-08-16Post Ipo Debt
Leadership
Chief Executive Officer & Co-Founder
EVP & Chief Financial Officer
EVP & Chief Technology Officer
Chief Operating Officer & GM, Cloud Technology Group
Recent coverage
Akamai
Akamai Recognized as a Leader in the IDC MarketScape: Worldwide Web Application and API Protection (WAAP) Platforms 2026 Vendor Assessment2026-10-12
Reuters
Akamai signs $11.6 billion cloud deal with Anthropic, grants warrant for up to 5% stake2026-09-24
VM Blog
Akamai and MuleSoft Unify Real-Time API Defense and AI Policy Control2026-09-10
Channel Vision Magazine
Akamai Launches Workforce Protector2026-08-14