Spare Parts Advisor
Tesla · Posted Nov 3
Electric vehicles, solar panels, and integrated clean energy storage solutions
Get a personal compatibility score
Add a resume for personal matches
About the role
Tesla's aftersales parts operation supports customers, technicians, and internal teams with genuine spare parts and accessories. The role combines front-line customer service with inventory accuracy, order fulfillment, and ERP/DMS systems work. This position in Gurgaon focuses on parts identification, order tracking, stock control, and coordination across workshop, logistics, and supplier teams.
What you will do
- Advise customers and workshop staff on correct spare parts, accessories, and related products using catalogs, VIN/serial data, and technical documentation.
- Receive, process, and track parts orders (counter, workshop, dealer, and online/phone channels) with accurate pricing, availability, and lead times.
- Identify parts using OEM catalogs, EPC systems, and cross-reference tools; resolve supersessions, kits, and alternate part numbers.
- Coordinate backorders, special orders, emergency shipments, and inter-branch transfers to minimize vehicle downtime.
- Pick, pack, and issue parts to the workshop and customers; verify quantities, condition, and documentation before release.
- Maintain stock accuracy through disciplined receiving, put-away, cycle counts, and inventory adjustments in the ERP/DMS.
- Monitor slow-moving, obsolete, and critical-path inventory; escalate shortages and recommend reorder actions per policy.
- Process returns, warranties, cores, and credit notes in line with company and OEM procedures.
- Uphold warehouse standards: 5S/housekeeping, labeling, FIFO/FEFO where applicable, and safe handling of hazardous materials.
- Meet sales and service targets for parts revenue, fill rate, and customer satisfaction; promote genuine parts and value-added offers.
- Maintain clear communication with Service Advisors, Technicians, Logistics, and Suppliers on order status and ETA changes.
- Comply with health, safety, quality, and data-protection requirements; report incidents, near misses, and process gaps promptly.
Skills used in this role
What the employer is looking for
- High school diploma or equivalent; technical or trade qualification preferred.
- 4+ years of experience in spare parts, automotive/industrial aftersales, warehouse counter sales, or a similar customer-facing parts role.
- Working knowledge of parts catalogs, VIN/serial-based lookup, and common supersession/cross-reference practices.
- Proficiency with DMS/ERP or inventory systems (e.g., dealer management, WMS, or equivalent) and standard office tools (Excel, email).
- Strong numerical accuracy for pricing, stock counts, and order quantities.
- Clear verbal and written communication skills; ability to explain technical part information to non-technical customers.
- Ability to work under time pressure in a busy counter/workshop environment while remaining professional and accurate.
- Physical ability to lift and move parts packages within site safety guidelines (typical range up to ~15–20 kg with proper technique/equipment).
- Eligibility to work at the assigned location; valid local work authorization.
Preferred qualifications
- Experience in automotive, commercial vehicle, equipment, or OEM-authorized dealer/distributor environments.
- Familiarity with OEM electronic parts catalogs (EPC), warranty portals, and logistics tracking tools.
- Prior exposure to inventory KPIs (fill rate, turns, aging, stock accuracy) and continuous improvement (5S, lean basics).
- Forklift or material-handling certification where required by site.
- Bilingual or multilingual capability relevant to the local customer base.
- Basic mechanical aptitude or prior workshop exposure that aids parts diagnosis and fitment advice.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Tesla
Tesla, Inc. is an American multinational automotive and clean energy company that designs, manufactures, and sells electric vehicles, battery energy storage systems, and solar panels. Headquartered in Austin, Texas, the company is dedicated to accelerating the world's transition to sustainable energy through innovative technology and engineering. Its product ecosystem ranges from mass-market passenger cars and commercial semi-trucks to advanced energy generation and storage solutions.
- Industry
- Automotive
- Company size
- 125000+ employees
- Founded
- 2003
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $6.0B raised
- 2020-05-18Post Ipo Debt$5.0B
Leadership
Elon Musk
Chief Executive Officer & Director
Chief Financial Officer & Chief Accounting Officer
Senior Vice President, Automotive
General Counsel & Corporate Secretary
Recent coverage
Not a Tesla App
Tesla's Next Earnings Call Will Have Video, Musk Says2026-11-02
Autoblog
2026 Tesla Model 3 Is Getting Cybercab Tech2026-11-01
Shattered
Tesla Robotaxi riders in Austin can now book a driverless car until 2 AM2026-11-01
Tesla Magazine
Thoughts on the 2028 'Flying' Tesla Roadster Reveal2026-10-10