Dy. Manager -Customer Care
Mahindra Group · Posted Oct 30
Automotive, farm equipment, information technology, financial services, and hospitality services
Get a personal compatibility score
Add a resume for personal matches
About the role
The role sits in Mahindra Group's Customer Care function, focused on product quality improvement, warranty cost reduction, and effective service support. It covers technical service bulletin release, PRC process improvement, field/dealer visits, and warranty failed-parts analysis. The Deputy Manager will participate in cross-functional teams and use root-cause and statistical analysis to address customer and product concerns.
What you will do
- Product Quality improvement.
- Warranty cost reduction.
- Effective Implementation of Service Support Tools.
- Technical Service Bulletin release.
- PRC Management - Process Improvement.
- Concern based field / Dealer visit for JI.
- Warranty failed parts analysis.
- Active participation in CFTs
Skills used in this role
What the employer is looking for
- Diploma in Engineering
- Bachelor of Engineering
- Diploma in Engineering in Mechanical
- Bachelor of Engineering in Mechanical
- Bachelor of Engineering in Automobile
- General Experience 5 - 10 year
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
Recent coverage
Mahindra Newsroom
Mahindra Lifespace Developers Limited Announces Results for Q2 FY272026-10-22
Mahindra Newsroom
Mahindra Holidays & Resorts India Ltd. Announces Results for Q2 FY27 Consolidated PAT up 17% YoY2026-10-21
Mahindra Newsroom
Mahindra & Mahindra Reports 42% Overall Auto Sales Growth in August 20262026-09-01