Dy Manager-CQA Engine Kandivali
Mahindra Group · Posted Oct 28
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
The role focuses on customer quality assurance for industrial application engines and gensets, monitoring field failures and reducing repairs per hundred and warranty costs. It involves analyzing field complaints, conducting field visits and audits, coordinating with customer care, manufacturing, suppliers and other functions, and deploying failure learnings into new products. The Deputy Manager will also participate in DFMEA/PMEA, warranty part scrutiny and engine tear-down analysis.
What you will do
- Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience).
- Monitoring of Field failures related to Engine aggregate.
- Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
- Analysis of field complaints & providing solution as fast as possible
- Coordinating with Customer care team for effective and immediate customer Complaint resolution.
- Field visits for onsite analysis & understanding applications / Usage
- Providing field fix
- Deployment of current Engine failure learnings on new product to ensure first time right new product
- Ensuring sustenance of actions taken
- Improving response time
- Systematic approach of problem solving using some of the advanced problem solving tools
- Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
- Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution
- Participate in DFMEA, PMEA
- Warranty parts scrutiny, Engine tear down analysis
- Plant process audit at regular interval
- Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard
- Hands-on experience in data management for all customers and daily MIS.
Skills used in this role
What the employer is looking for
- Bachelor of Engineering; Bachelor of Engineering in Electrical and Electronics; Bachelors of Technology in Electrical and Electronics; Bachelor of Engineering; Bachelors of Technology
- General Experience 7-10 Years, exp in Field Quality - Industrial Engine & Genset preferred
- Failure Analysis / diagnosis / Problem solving
- Co-ordination skill (co-ordination with various agencies such as End customers , Dealers , Suppliers , Marketing service , Horizons & Manufacturing )
- Very good at follow ups & de bottlenecking the issues
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
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