DV360 Policy Product Specialist
Google · Posted Nov 8
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
gTech Ads provides media and technical support across the Google Ads product stack. The team responsible for accounts policy globally works cross-functionally to simplify complex ad policies and ensure an accurate, frictionless policy experience for advertisers. This role supports the DV360 Policy journey, resolves complex technical customer issues, analyzes data to create root-cause action plans, and partners with product/platform and trust and safety teams.
What you will do
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews, and product adoption.
- Partner with our partner teams to own and continuously improve the DV360 Policy journey of all clients, resolve complex issues and understand customer pain points.
- Share insights and provide expertise to our partner teams to support product and process improvements.
Skills used in this role
What the employer is looking for
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
Preferred qualifications
- Experience with Google Ads or DV360 (Policy) troubleshooting and processes.
- Experience in online advertising in a customer-facing role.
- Experience in project management including kicking off workstreams, developing project plans, and collaborating across organizations.
- Experience using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
- Analytical skills and experience using insights from data to influence business decisions.
- Effective communication, organizational, customer service, and problem-solving skills.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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