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Director, Corporate IT — Employee Experience & AI

Rubrik · Posted Oct 12

Cloud data security, zero-trust backup, threat analytics, and cyber resilience services

Bangalore, IndiaFull-timeOnsiteDirector/Executive12+ years₹90.0L–₹1.6Cr yearly<25 applicants
Cloud ComputingCybersecurityData ManagementSaaSArtificial IntelligencePublic Company
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About the role

Rubrik is a cloud data management and cyber resilience company whose Corporate IT organization is being rebuilt around AI-powered employee experience. The team's mandate is ticketless service across the hire-to-retire lifecycle, built on "My Digital Twin", an agentic layer carrying an employee's role, team, entitlements, assets, policy, and history. This Director role, based onsite in Bangalore with global scope, owns the global end-user service organization today while driving the multi-year ticketless roadmap, endpoint and client systems engineering, enterpise AI tooling governance, and the automation of joiner, mover, and leaver workflows.

What you will do

  • Own the global end-user service portfolio: Tech Lounge, ticketing, email and Slack support channels, escalations, and reporting, delivered consistently across regions and time zones.
  • Own endpoint device management and client systems engineering across Windows, macOS, and Linux, the VDI estate, and AV and conferencing technology including room reliability and all-hands production.
  • Own administration, governance, and adoption of enterprise AI tooling for employees.
  • Hire, develop, and coach a globally distributed team of support staff and systems engineers across the US, India, and other locations, and grow site and functional leaders under you.
  • Set one global service standard while respecting local needs: follow-the-sun coverage, consistent tooling and policy, shared knowledge, and a single escalation model across sites.
  • Run IT service management to established practice (for example ITIL), own office-wide communications for incidents, outages, and changes, and keep a continual improvement focus across every technology area.
  • Own the procurement forecast and vendor relationships for corporate and end-user IT globally, including India, partner with Information Security on identity, endpoint, and access, and carry IT-managed systems through SOC 2, SOX, and PCI audits.
  • Represent operations in cross-functional programs under the Global IT Strategy & Operations pillar, spanning Global Service Desk, IT Supply Chain, AVOps, and InfraOps.
  • Own the global ticketless roadmap: a multi-year sequence with milestones that can be measured and defended, and a rollout sequence across regions rather than a pilot that never leaves one site.
  • Re-architect hire-to-retire as event-driven rather than request-driven, so joiner, mover, and leaver events trigger provisioning, entitlements, device readiness, and access removal with no human in the loop.
  • Build the organizational memory that “My Digital Twin” depends on: a trustworthy graph of people, roles, entitlements, assets, policies, and history, with data quality good enough for autonomous action.
  • Deploy AI agents against the biggest sources of employee friction and redesign the service catalog around intent instead of forms, holding agents to resolution rather than deflection.
  • Set the guardrails for autonomous IT: identity-aware authorization for agents, least privilege, human approval where it genuinely matters, and audit trails.
  • Move the measurement model from SLAs to experience outcomes, and redeploy your team as automation lands into automation engineering, knowledge ownership, and experience design.

Skills used in this role

Google WorkspaceOktaSlackVMware Workspace ONEJamfMicrosoft IntuneWindowsmacOSLinuxVDIGoogle MeetZoomJira CloudConfluenceOpsgenieJira Service ManagementGCPAzureAWSClaude CodeGleanITILMDMSOC 2

What the employer is looking for

  • Experience leading corporate IT, end-user services, or workplace technology at global scale, including managing managers and senior technical staff in more than one region.
  • A track record of running a demanding environment well while changing it. We will ask for specifics on both.
  • Fluency with AI and automation applied to operations: agents, workflow orchestration, integration across identity and ITSM systems, retrieval over internal knowledge. You need to know what is achievable, what is hype, and where the failure modes are.
  • Hands-on depth in endpoint device management and client systems engineering across Windows, macOS, and Linux, MDM platforms, VDI, and AV and conferencing across multiple sites.
  • Depth in identity and access (Okta or equivalent), SaaS administration, and public cloud environments.
  • Practical experience putting enterprise AI tools in employees’ hands at scale, beyond pilots.
  • Vendor management and procurement, plus IT technical program management with globally distributed teams, and the working habits that make distributed leadership effective across time zones.
  • Executive presence and influence in a matrix organization, with the ability to develop senior leaders and build a culture of integrity, service excellence, accountability, and best practice sharing across sites.
  • Security and compliance are treated as design constraints rather than obstacles, with exposure to SOC 2, SOX, or PCI cycles.
  • Demonstrated hands-on fluency with current generative AI tools, and the judgment to know where they help and where they don’t.
  • Experience with AI-powered digital employee experience management platforms and endpoint telemetry, used to fix problems before employees report them.
  • Experience deploying AI assistants or agents inside a corporate stack of identity, MDM, ITSM, and collaboration tools, including where human-in-the-loop approval belongs.
  • Experience automating the employee lifecycle end to end, where joiner, mover, and leaver events drove provisioning and access through agentic tooling working from organizational memory rather than from a form.
  • Experience running a service as a product measured on employee outcomes rather than ticket counts, with knowledge treated as a maintained asset.

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Rubrik

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Rubrik

Company website
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Rubrik is a cloud-native cybersecurity and data resilience company that provides zero-trust data protection, threat monitoring, and automated enterprise recovery solutions. The company delivers a unified platform designed to safeguard hybrid and multi-cloud environments against ransomware and malicious cyber threats. By integrating AI-driven operations and risk analytics, Rubrik helps enterprises ensure business continuity and digital trust.

Industry
Cloud Computing
Company size
3000-5000 employees
Founded
2014
Location
Palo Alto, California, USA
Funding stage
Public Company

Funding

Public Company · $553M raised

Greylock PartnersLightspeed Venture PartnersMicrosoftKhosla VenturesInstitutional Venture Partners (IVP)
  • 2021-08-17Series FUndisclosed
  • 2021-11-01Secondary Market$1.3M

Leadership

BS
Bipul Sinha

Co-Founder, CEO and Chairman

AN
Arvind Nithrakashyap

Co-Founder and CTO

KC
Kiran Choudary

Chief Financial Officer

AG
Anneka Gupta

Chief Product Officer

Recent coverage

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