Director-Compliance
American Express · Posted Oct 12
Banking, credit card, payment network, and travel services
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About the role
The role sits within Compliance Regulatory Change at American Express and serves as a strategic partner across Compliance Regulatory Change, Procurement, Legal, and Technology. It provides centralized leadership over vendor strategy, third-party performance, commercial effectiveness, and associated risks for the regulatory change portfolio. The Director will define and execute the vendor strategy and third-party oversight framework, ensuring external partners, professional services firms, and technology providers are selected, governed, and managed to support regulatory commitments, business objectives, and risk-management expectations.
What you will do
- Develop and maintain an enterprise-aligned vendor strategy for the regulatory change portfolio, including decisions regarding strategic partners, specialized capabilities, capacity augmentation, and insourcing versus outsourcing.
- Assess current and future vendor capabilities against regulatory change priorities and identify capability, capacity, concentration, and dependency risks.
- Drive opportunities to rationalize the vendor landscape, strengthen strategic partnerships, reduce unnecessary complexity, and improve value from external spend.
- Partner with senior leaders to forecast third-party resource and capability requirements based on the regulatory change portfolio.
- Establish robust governance and oversight of vendors supporting regulatory change activities throughout the third-party lifecycle.
- Ensure third-party engagements comply with applicable internal policies, risk-management standards, contractual requirements, and regulatory expectations.
- Develop risk-based oversight mechanisms for critical and high-impact vendors, including performance monitoring, issue management, escalation, and remediation.
- Identify and manage third-party risks, including operational, compliance, technology, information security, data, concentration, resiliency, and delivery risks.
- Maintain clear accountability and evidence demonstrating effective oversight of third-party activities supporting regulatory obligations.
- Establish standardized performance measures, service-level expectations, scorecards, and governance routines for key vendors.
- Implement mechanisms to identify emerging performance concerns and ensure timely corrective action.
- Establish clear escalation pathways for significant vendor issues and provide transparent reporting to senior management.
- Partner with program and initiative leaders to ensure third-party deliverables meet agreed quality, timing, and regulatory requirements.
- Partner with Global Supply Management on vendor selection, contracting, renewals, statements of work, and commercial negotiations.
- Ensure commercial decisions appropriately balance cost, capability, regulatory risk, delivery timelines, and long-term strategic value.
Skills used in this role
What the employer is looking for
- Significant leadership experience in regulatory change, third-party risk management, vendor management, strategic sourcing, transformation, risk, compliance, or a related discipline.
- Demonstrated experience operating in a highly regulated financial-services environment.
- Strong understanding of third-party lifecycle management, vendor governance, risk assessment, contracting, performance management, and commercial management.
- Proven ability to establish governance frameworks, executive reporting, performance measures, and escalation processes.
- Demonstrated ability to influence senior executives and navigate complex, matrixed organizations.
- Excellent judgment, communication, negotiation, and executive presentation skills.
Preferred qualifications
- Experience leading vendor strategy or third-party oversight for large-scale regulatory or enterprise transformation programs.
- Knowledge of financial-services third-party risk management and operational resilience expectations.
- Demonstrated success improving vendor performance while reducing cost, complexity, or third-party risk.
- Bachelor’s degree required; advanced degree or relevant professional certifications preferred.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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