Direct to Consumer - Bengaluru- US Deposits - Complaints
Goldman Sachs · Posted Nov 6
Investment banking, securities, asset management, and wealth management services
Get a personal compatibility score
Add a resume for personal matches
About the role
Marcus by Goldman Sachs is the firm's online consumer banking business, operating as a digital bank that provides high-yield savings accounts and Certificates of Deposit directly to individual consumers. The role serves as primary contact and investigator for US Deposits-related complaints, resolving regulatory and non-regulatory customer complaints while upholding compliance standards. It also involves tracking complaint trends, improving customer experience, and participating in process improvement projects.
What you will do
- Serve as primary contact and investigator for US Deposits-related complaints
- Complete assigned complaints to meet monthly objectives and SLA requirements
- Efficiently resolve complaints to reduce turnaround time for customers
- Serve as customer advocate for regulatory and non-regulatory complaints
- Meet established goals for all metrics, including quality, productivity, schedule adherence, and error findings
- Assist with tracking and trend analysis of customer complaints to reduce complaints and consistently improve customer experience
- Consistently uphold all compliance and regulatory standards in customer interactions
- Participate in assigned projects to improve processes, reduce handoffs, and increase automation
- Demonstrate advanced knowledge of multiple areas of consumer banking operations
- Demonstrate a passion for delivering great customer experience on a scale
- Excellent collaborative, communication, organizational, and problem-solving skills are required
Skills used in this role
What the employer is looking for
- Bachelor’s degree from a recognized institute
- Minimum 2 years of customer service experience
- Must have a positive attitude and be self-directed, detail-oriented, driven, and able to work independently in a team-oriented, fast-paced environment
- Partner with multiple business functions to deliver complaint resolution and ensure risks are appropriately mitigated
- Showcase attention to detail and the ability to manage several tasks at once by ensuring all cases are appropriately investigated and resolved
- Demonstrate basic banking knowledge with an emphasis on customer experience and company culture
Preferred qualifications
- Strong problem-solving and analytical skills
- Ability to multitask in a fast-paced environment
- Excellent communication skills, both verbal and written
- High level of accuracy and attention to detail
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Identify process and control improvements by leveraging constantly evolving tools that can be used to build scalability without introducing new risks
Benefits and support
- Flexible working
- Training and development opportunities
- Wellness and personal finance offerings
- Mindfulness programs
About Goldman Sachs
The Goldman Sachs Group, Inc. is a leading global financial institution that delivers a broad range of financial services across investment banking, securities, investment management, and consumer banking to a diverse client base. Established in 1869 and headquartered in New York City, the firm serves corporations, financial institutions, governments, and high-net-worth individuals worldwide.
- Industry
- Investment Banking
- Company size
- 47400+ employees
- Founded
- 1869
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
President and Chief Operating Officer
Recent coverage
Goldman Sachs Newsroom
Goldman Sachs Commits $500 Million to Launch Small Business AI Institute and Expand 10,000 Small BusinessesOctober 22, 2026
Goldman Sachs Newsroom
Goldman Sachs Reports 2026 Third Quarter Earnings Per Common Share of $17.01October 13, 2026
Bloomberg / Market Reports
Goldman Sachs Limits Advanced AI Coding Tools to Engineers Following Productivity ReviewNovember 03, 2026