Digital Solution Specialist, AI Business Process
Microsoft · Posted Nov 2
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Microsoft AI Business Solutions helps customers reinvent business operations using Microsoft AI, Dynamics 365, Copilot, Copilot Studio, agents, Cowork, and Power Platform. This customer-facing sales role focuses on identifying, prioritizing, and executing high-value business process transformation opportunities. The specialist acts as a trusted advisor, engages senior decision makers, builds qualified pipeline, and orchestrates Microsoft teams and partners to deliver measurable outcomes.
What you will do
- Lead consultative, customer-focused conversations to identify opportunities to reinvent business processes using AI, agents and Microsoft business applications.
- Build and progress pipeline across Dynamics 365 ERP, CRM and Service, Power Platform, Microsoft Copilot, Copilot Studio, Cowork and agentic business process solutions.
- Engage senior business and technology decision makers to understand strategic priorities, business challenges and processes that can be transformed through AI.
- Develop an account-specific point of view that connects customer business outcomes with Microsoft technology, moving the conversation beyond individual products toward end-to-end business transformation.
- Lead value-based discovery and articulate the business case, measurable outcomes, ROI and competitive differentiation of Microsoft solutions.
- Own the business decision and commercial sales motion, orchestrating Digital Solution Engineers, account teams, Customer Success, partners and other Microsoft specialists to progress opportunities from discovery through commitment and consumption.
- Identify opportunities within existing Copilot and Dynamics 365 customers to expand into Cowork, Copilot Studio, agents, Dynamics 365 and Power Platform, turning AI adoption into broader business process transformation.
- Develop strategies to compete effectively against platforms including SAP, Salesforce, ServiceNow and other ERP, CRM and AI platforms.
- Work closely with Microsoft partners to develop and execute joint customer plans, accelerate solution adoption and scale customer transformation.
- Maintain disciplined opportunity and pipeline management, accurately qualifying opportunities, progressing milestones and ensuring strong execution through the Microsoft sales methodology.
- Stay current on developments across AI, agentic business applications and enterprise business processes and translate Microsoft's innovation into compelling customer conversations.
Skills used in this role
What the employer is looking for
- Strong experience in enterprise technology, business applications, SaaS, cloud solutions, consulting or solution sales.
- Demonstrated ability to engage senior business and technology decision makers and lead complex, consultative sales conversations.
- Strong understanding of business processes across areas such as Finance, Supply Chain, Sales, Customer Service, Field Service or enterprise operations.
- Ability to translate technology into measurable business value and articulate compelling transformation and ROI propositions.
- Experience developing and managing complex opportunities involving multiple customer stakeholders, internal teams and ecosystem partners.
- Strong communication, presentation, negotiation and stakeholder-management skills.
Preferred qualifications
- Experience with Dynamics 365, Power Platform, Microsoft Copilot, Copilot Studio, AI agents or comparable ERP/CRM/business application platforms.
- Understanding of competitive platforms such as SAP, Salesforce, ServiceNow, Oracle or other enterprise business applications.
- Experience selling or consulting on digital transformation, ERP/CRM modernization, AI transformation or business process automation.
- Experience working with system integrators and technology partners to develop and execute joint go-to-market and customer strategies.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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