DGM - Salesforce Auto Cloud
Mahindra Group · Posted Nov 3
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
Mahindra Group's Dealer Experience team owns the strategy and delivery for Salesforce Auto Cloud and the Dealer Management System across Sales DMS and Service DMS (Sarathi). The role covers dealer-facing sales, service, parts, inventory and customer engagement, integrating with M&M systems, Salesforce and SAP. The DGM will lead the Dealer Experience Cloud and DMS portfolio, manage Salesforce partner relationships, and drive adoption across the dealer network.
What you will do
- Own the strategy, roadmap and go-to-market for Dealer Experience (SF Auto Cloud): solution accelerators, reference architectures and industry offerings.
- Lead the vision, roadmap and delivery of the Dealer Management System (DMS) across two streams, Sales DMS and Service DMS (Sarathi), giving dealers a seamless experience across sales, service, parts, inventory and customer engagement.
- Ensure DMS integrates cleanly with M&M systems and Salesforce, driving dealer productivity, service retention and adoption.
- Act as solution authority and escalation owner for Dealer Experience Cloud and DMS engagements, ensuring delivery quality.
- DMS integration of Auto Cloud with SAP, create the vision for Sale on Salesforce, integration and technical specification along with driving adoption for the dealers .
- Manage the Salesforce partner relationship: AE connect, co-sell motions, certifications and product roadmap alignment.
- Engage M&M and dealer-network stakeholders to shape requirements, drive adoption and build long-term relationships.
- Lead and develop the team: convert the vacancy, grow a delivery bench through cross-skilling from SF Cloud Leadership, and build leadership depth.
- Partner with Core SF Cloud leadership (web, marketing, eComm, sales, service) to reuse shared platform capability and avoid duplication.
- Future focus: take Dealer Experience Cloud beyond Sarathi and the DMS into new dealer-facing capabilities such as AI-led insights and connected, data-driven dealer journeys, building it into a repeatable, industry-grade offering.
Skills used in this role
What the employer is looking for
- 12+ years of IT experience, including 8+ years in Salesforce, with 3+ years leading a practice, portfolio or large multi-team programs
- B.E. / B.Tech in Engineering or Computer Science; MBA preferred
- Strategic thinker with strong ownership and an entrepreneurial mindset
- Influential leader who builds and develops high-performing teams
- Credible with M&M, dealer and Salesforce senior stakeholders
- Dealer- and customer-centric, with a bias for outcomes and execution
- Collaborative across clouds and practices
Preferred qualifications
- Automotive (M&M and dealer ecosystem) preferred; IT services / consulting with Salesforce delivery experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
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