DGM - PVT
Mahindra Group · Posted Oct 23
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
The role sits at the interface between Customer Care and Plant Quality at Mahindra's Bangalore plant, owning field quality and warranty performance for vehicle programs. It focuses on EV architecture and diagnostics, structured problem-solving, and reliability growth for new 3W/4W programs. The DGM will lead warranty cost and incident reduction, cross-functional issue resolution with Design, Supplier Quality and Manufacturing, and team development.
What you will do
- Drive reduction in Warranty RPT (Repairs per Thousand), Warranty CPU (Cost per Unit), Unscheduled Visits, and Walk-home incidents through structured problem-solving methodologies.
- Act as the single point of contact between Customer Care and Plant Quality teams for field quality concerns.
- Lead investigation and resolution of product quality issues through cross-functional collaboration with Design, Supplier Quality, and Manufacturing teams.
- Ensure timely containment, corrective actions, and closure of emerging and critical field issues.
- Capture and institutionalize lessons learned from existing products and integrate them into new product development programs.
- Conduct Reliability Growth Analysis (RGA) for new vehicle programs and ensure issue resolution prior to launch.
- Assess field risks arising from engineering changes and recommend appropriate validation strategies.
- Conduct dealer and field visits to identify early warning signals, collect customer feedback, and strengthen dealer technical capability.
- Develop and publish quality dashboards highlighting warranty trends, field performance, and key quality risks for management review.
- Drive Daily Work Management (DWM) practices and continuous improvement initiatives.
- Lead, mentor, and develop high-performing teams through coaching, performance management, and capability building.
Skills used in this role
What the employer is looking for
- 15-20 years
- Strong understanding of EV architecture, vehicle systems, and subsystems, preferably in 3W or 4W vehicles.
- Expertise in structured problem-solving methodologies such as 8D, QC Story, Six Sigma, DOE, and Root Cause Analysis.
- Good knowledge of warranty management processes and field quality systems.
- Strong understanding of EV diagnostics and failure analysis.
- Excellent data analysis and interpretation skills.
- Sound knowledge of product development, validation, and verification processes.
- Proven team management and leadership capabilities.
- Strong stakeholder management, communication, and collaboration skills.
Preferred qualifications
- B.E./B.Tech in Electrical / Electronics Engineering / Mechanical Enginneering
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
Recent coverage
Mahindra Newsroom
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Mahindra & Mahindra Reports 42% Overall Auto Sales Growth in August 20262026-09-01