DGM Infotech
Mahindra Group · Posted Oct 9
Automotive, farm equipment, information technology, financial services, and hospitality services
Get a personal compatibility score
Add a resume for personal matches
About the role
The Salesforce Technical Architect will lead the design, architecture, and delivery of the Salesforce platform to drive the digital transformation of customer and dealer interactions across India for a leading tractor manufacturing and automotive organisation. The role owns the end-to-end technical architecture across Salesforce Sales Cloud, Service Cloud, Agentforce, and Data Cloud (Data 360), while ensuring seamless integration with existing CRM and Dealer Management Systems (DMS). The architect will support pan-India dealer networks with scalable, secure, and reliable digital operations focused on dealer experience and customer satisfaction.
What you will do
- Define and own the end-to-end Salesforce technical architecture across Sales Cloud, Service Cloud, Agentforce, Data Cloud (Data 360), and Experience Cloud to support pan-India dealer networks.
- Lead the design, implementation, and optimisation of Salesforce solutions and integrate them with the existing CRM and Dealer Management Systems (DMS).
- Architect Sales Cloud capabilities (lead-to-order, opportunity, quoting, forecasting, and dealer sales processes) to strengthen dealer and customer sales journeys.
- Design Service Cloud solutions (case management, Omni-Channel routing, Field Service, and CTI/telephony) to elevate after-sales and dealer support experience.
- Implement Agentforce AI agents and Einstein / Generative AI capabilities to automate customer and dealer interactions and improve productivity.
- Architect Data Cloud (Data 360) to unify customer and dealer data, building unified profiles, segmentation, and real-time activation across channels.
- Oversee at least one full-scale DMS implementation and its integration with Salesforce, ensuring end-to-end delivery and post-launch support.
- Manage data flows, integrations (REST/SOAP APIs, MuleSoft/middleware, and event-driven patterns), and technical architecture across Salesforce and non Salesforce DMS platforms to enable smooth information exchange and system reliability.
- Establish best practices, governance, and design standards for data management, security, and compliance (e.g., GDPR / DPDP) within Salesforce, CRM, and DMS platforms.
- Collaborate with sales and dealer teams to enhance digital engagement, resolve technical issues, and drive Salesforce adoption.
- Monitor system performance, gather feedback, and recommend improvements to enhance dealer and customer experience.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in IT, Computer Science, or related field; Master’s preferred.
- Minimum 12 years’ experience in digital, CRM, and DMS within tractor manufacturing or automotive companies, with a recent focus on Salesforce architecture.
- Proven experience as a Salesforce Technical Architect delivering large-scale, multi-cloud Salesforce programmes.
- Hands-on expertise across Salesforce Sales Cloud, Service Cloud, Agentforce, and Data Cloud (Data 360).
- Strong Salesforce development background: Apex, Lightning Web Components (LWC), Flows, SOQL, and Salesforce APIs.
- Demonstrated expertise in DMS implementation, data management, and integrations.
- Experience integrating Salesforce with non-Salesforce DMS and enterprise systems using MuleSoft or similar middleware.
- Strong understanding of technical architecture and digital delivery methodologies.
- Experience supporting dealer networks across India, with proven problem solving skills.
- Salesforce Certified Application Architect and System Architect.
- Technical proficiency in CRM and DMS platforms.
- Ability to manage complex integrations and deliver scalable solutions.
- Excellent communication and stakeholder management skills.
- Analytical approach to data and performance metrics.
- Commitment to providing outstanding digital experiences for dealers and customers.
Preferred qualifications
- Salesforce Certified Technical Architect (CTA) – strongly preferred.
- Preferred Industries Computers, Software Software Industry IT Hardware / NTW Software Services
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
Recent coverage
PSU Connect
Mahindra & Mahindra Reports Strong September 2026 Sales at 1.14 Lakh Units2026-10-09
Mahindra Newsroom
Mahindra Group and Embraer Progress on C-390 Millennium Ecosystem in India2026-10-01
Mahindra Newsroom
Mahindra & Mahindra Farm Equipment Sector Announces September 2026 Tractor Sales2026-10-01