DevOps Engineer, Engineering Team Manager, Vice President
BlackRock · Posted Oct 29
Investment management, asset management, risk analytics, and wealth services
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About the role
The Service Management Operations Group monitors, supports, and administers production environments for all BlackRock businesses, acting as first responder for troubleshooting, problem resolution, and escalation across a broad range of technologies. The team supports Aladdin, BlackRock's platform used by over 200 global corporations, and operates across four global regions providing 24x7x365 coverage. This role leads the shift from human-driven, reactive operations to AI-supervised, self-healing systems, owning reliability outcomes, SRE practices, automated remediation, and operational resilience governance.
What you will do
- Own reliability outcomes: Deliver measurable improvements in availability, latency, recovery time, and incident recurrence for critical workloads. Establish and mature SRE practices : SLIs/SLOs, error budgets, and reliability governance.
- Build AI‑enabled, signal‑driven operations: Replace alert volume with AI‑correlated signals that prioritize true business impact and early risk indicators. Implement and improve detection, correlation, and routing workflows integrated into operational processes and tooling.
- Engineer self‑healing systems (automation-first): Design, implement, and govern automated remediation for known failure patterns (with safe guardrails and audit trails). Maintain structured human oversight for novel scenarios and ensure continuous learning feeds back into automation.
- Embed reliability and operability into engineering lifecycle: Partner with Engineering/Architecture/Product to build operability, observability, resilience-by-design into services. Drive root-cause elimination and reduce recurrence through systemic fixes, not repetitive recovery.
- Change-aware resilience + risk posture: Own change-aware operations: use AI risk signals to anticipate failures based on historical data, dependency graphs, and weak points. Support production readiness: capacity planning, disaster recovery exercises, and disciplined change governance.
- Evidence, auditability, and resilience expectations: Ensure AI-driven systems are observable, explainable, and auditable , meeting operational and regulatory expectations.
- Develop and lead high performing global team, fostering strong ownership, technical depth, and a culture of accountability and continuous improvement.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in computer science /engineering (or equivalent practical experience).
- 10+ years across Service Management, DevOps, SRE, Product Engineering, and/or large-scale production operations.
- Strong hands-on experience with observability/monitoring/telemetry platforms, focused on actionable insights and reliability outcomes.
- Proven experience transitioning environments from reactive support to proactive, signal-driven / AI-assisted operations.
- Designed/tuned/governed automation and AIOps workflows, enabling automated remediation while retaining structured human oversight for exceptions.
- Experience implementing change-aware operations, drift detection/correction, and data-driven reliability governance to reduce incident recurrence.
- AI-assisted capacity forecasting and proactive scaling for performance predictability and cost efficiency.
- End-to-end operational fluency: telemetry → ITSM integration → automated execution.
- Experience sponsoring or governing AI-assisted/autonomous operational platforms.
Benefits and support
- Strong retirement plan
- Tuition reimbursement
- Comprehensive healthcare
- Support for working parents
- Flexible Time Off (FTO)
- Hybrid work model with flexibility to work from home 1 day a week
About BlackRock
BlackRock, Inc. is an American multinational investment management corporation and the world's largest asset manager. The firm provides institutional and individual clients with a broad range of investment, advisory, and risk management products, including its proprietary Aladdin financial technology platform. Headquartered in New York City, BlackRock manages trillions in assets across global equity, fixed income, alternative investments, and iShares exchange-traded funds (ETFs).
- Industry
- Investment Management
- Company size
- 24900 employees
- Founded
- 1988-03-09
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
President and Director
Chief Financial Officer and Global Head of Corporate Strategy
Chief Operating Officer
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