Developer Support Engineer
Okta · Posted Oct 13
Cloud-based identity and access management solutions for workforce and customer security
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About the role
Okta builds the trusted, neutral identity infrastructure that secures AI and human identities, and this role sits within the Customer Identity SaaS support organization. As a Developer Support Engineer, you serve as a key technical contact for enterprise customers, taking end-to-end ownership of complex support cases, performing root-cause analysis on integrations, and collaborating with Engineering, Product, and Customer Success to drive resolution.
What you will do
- Customer Success & Support: Support and maintain enterprise clients on our Customer Identity SaaS solution, resolving complex technical and non-technical issues with urgency and precision.
- End-to-End Issue Ownership: Take full ownership of incoming support tickets from intake to resolution—performing initial troubleshooting, identifying root causes, and implementing effective solutions.
- SLA & Escalation Management: Manage support ticket operational workflows to consistently meet or exceed response quality, time-to-resolution, and customer experience SLAs.
- Cross-Functional Collaboration: Partner effectively with Engineering, Product, and Customer Success teams to resolve high-priority escalations and improve overall product usability.
- Business & Technical Analysis: Apply software lifecycle knowledge and analytical techniques to troubleshoot integration issues, identify recurring trends, and champion best practices.
- Knowledge Sharing & Continuous Improvement: Create, curate, and maintain product documentation and troubleshooting guides to foster team collaboration and knowledge sharing.
Skills used in this role
What the employer is looking for
- Experience: 3+ years in a Technical Support, Software Engineering, or Technical Analyst role for medium-to-large-scale software implementation projects.
- Problem-Solving Skills: Proven ability to break down complex system issues into basic components to efficiently pinpoint root causes.
- Self-Motivation & Independence: Self-starter capable of mastering complex SaaS/IAM architectures with minimal guidance and managing multiple concurrent workstreams.
- Customer Focus: A strong customer-obsessed mindset with a track record of serving as a client advocate.
- Communication: Clear verbal and written communication skills, with the ability to explain complex technical topics to non-technical stakeholders.
- Software Engineering Fundamentals: Solid understanding of software development cycles, REST APIs, and common web architectures.
- Web Security Concepts: Core understanding of HTTP/HTTPS, data encryption, web application security, and networking concepts.
- Identity & Access Management (IAM): Hands-on understanding of authentication, authorization, and standard identity protocols/specifications (OAuth 2.0, OIDC, SAML, WS-Fed, LDAP, Azure AD).
- Programming Skills: Proficiency in at least one modern programming language (JavaScript / Node.js preferred) for reading logs, debugging scripts, and reviewing sample code.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Okta
Okta is a leading independent provider of cloud-based identity and access management solutions that securely connect people and technologies to the right applications. The company powers both Workforce Identity and Customer Identity platforms, allowing organizations to securely manage user access and navigate modern challenges like agentic AI security.
- Industry
- Enterprise Software
- Company size
- 7500+ employees
- Founded
- 2009
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $228M raised
- 2010-02-01Series A$10M
- 2011-08-01Series B$16.5M
- 2012-12-01Series C$25M
- 2013-09-01Series D$27M
- 2014-06-01Series E$75M
- 2015-09-01Series F$75M
- 2018-02-21Post IPO Debt$300M
Leadership
Co-Founder and Chief Executive Officer
Co-Founder and Executive Vice Chairman
Chief Marketing Officer
Chief Legal Officer
Recent coverage
StockTitan
Industry Leaders Form the Blueprint Alliance to Advance a Shared Architecture for Securing AI Agents2026-09-22
StockTitan
Okta Names Helen Riley to Board of Directors2026-09-18
ValueAdd VC
Okta Buys AI Identity Security Startup Permiso for ~$200M2026-07-30
StockTitan
Okta Announces Second Quarter Fiscal Year 2027 Financial Results2026-08-26