Deputy Manager - Warehouse Operations
Mahindra Group · Posted Oct 28
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
The role sits within Mahindra Group's warehouse and logistics operations in Jaipur. It owns outbound logistics planning and Order-to-Delivery execution, with responsibility for LSP performance, freight spend, contracts and SLAs, and logistics data. The Deputy Manager will drive cost optimization, process improvement, compliance, and team capability building across warehouse and transportation operations.
What you will do
- Serve as the single point of contact for planning and executing outbound logistics operations.
- Oversee the complete Order-to-Delivery (O2D) process to ensure timely and efficient product movement.
- Coordinate with cross-functional teams to ensure smooth logistics execution and customer fulfillment.
- Respond to logistics-related queries from Customer Care and Business teams.
- Monitor logistics performance across all Logistics Service Providers (LSPs) and drive continuous improvement.
- Track logistics KPIs, MIS reports, and operational performance metrics, and implement corrective actions where required.
- Ensure qualitative, damage-free deliveries and maintain targeted customer satisfaction levels.
- Plan logistics operations to minimize detention time and enhance fleet utilization.
- Drive logistics cost optimization initiatives without compromising service levels.
- Define and manage logistics SLAs, inbound/outbound transportation contracts, and penalty clauses.
- Facilitate contract negotiations, periodic reviews, and validations with logistics service providers.
- Monitor freight spend and identify opportunities for efficiency improvements.
- Maintain logistics databases, including customer master data, logistics contracts, KPI dashboards, and transportation data.
- Leverage analytics to identify trends, improve operational efficiency, and support decision-making.
- Ensure accuracy and integrity of logistics data across systems and reports.
- Lead logistics improvement projects such as network optimization, route optimization, and process automation initiatives.
- Conduct regular process audits and ensure adherence to standard operating procedures.
- Drive implementation of best practices and continuous improvement initiatives.
- Ensure compliance with all statutory, legal, safety, and corporate requirements.
- Support capability building through regular training and development initiatives for the team.
- Foster a culture of accountability, collaboration, and operational excellence.
- Achievement of Order-to-Delivery (O2D) targets as per business requirements.
- Logistics cost optimization and budget adherence.
- High service levels and customer satisfaction through damage-free deliveries.
- Effective monitoring and performance management of logistics service providers.
- Improved logistics efficiency through continuous improvement and network optimization projects.
- Compliance with all logistics-related policies, contracts, and statutory requirements.
Skills used in this role
What the employer is looking for
- Education: B. Tech / B.E / MBA
- 5-8 years of experience handling logistics, preferably in Auto / FMCG / e-commerce companies and preferably strong command in Logistics & Warehouse Operation
- Strong understanding of Logistics, Transportation, Warehouse, and Supply Chain Management.
- Knowledge of logistics contracting, freight management, and cost optimization.
- Experience in driving logistics improvement and transformation projects.
- Understanding of Quality Tools, Root Cause Analysis (RCA), and Problem-Solving methodologies.
- Good knowledge of procurement processes and vendor management.
- Working knowledge of Transportation Management Systems (TMS) and other logistics software solutions.
- Preferred knowledge of SAP MM and SD modules.
- Strong analytical and data interpretation capabilities.
- Proficiency in Microsoft Excel, PowerPoint, Word, and Power BI.
- Ability to work with large datasets and generate actionable insights.
- Conflict Management
- Negotiation
Preferred qualifications
- Logistcs/Cour.Fre.Wh Logistics
- Automotive Industry
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
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