Deputy Manager PQA
Mahindra Group · Posted Oct 29
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
Mahindra Group's PQA function covers field and internal customer quality for Aggregate & Driveline products. The role focuses on automotive warranty complaints, field failure analysis, supplier and dealer visits, and product/process audits. The Deputy Manager PQA will drive structured problem solving, audit closures, and quality reporting for existing and upcoming models.
What you will do
- Responsible for Field/internal Customer Quality of Aggregate & Driveline.
- Handling field/warranty complaints, one of field concern, early mileage failure & PDI Concern.
- Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers
- Warranty data analysis, monitoring & initiate proactive actions for complaint reduction.
- Handly independently critical field issues & closure.
- Ensure timely closure of field failures with structured problem solving approach (QC story/G8D).
- Conduct Product & Process Audits of Assembly & Machine shop.
- Responsible for all field concerns related CTQ audit, vehicle plant audits & Dock Audit of RFD aggregates.
- Supplier visits for failure parts Root cause analysis & verify the controls.
- Effective monitoring/tracking & interpretation of MIS / reports
- Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure, Outgoing Quality audit of RFD products/gears).
- Frequent visits on Dealerships for critical issues diagnostic & Trouble shooting.
- Co-ordinate Product Deviation & closure tracking.
- Prepare presentation for Repair Orders, MIS & Tracking sheet for Senior Management review.
- Attend ECN changes meeting & validate the effectiveness in GD audit.
- Actively involve in New projects & ensure all open clearance in each phase.
- Regular dealer connect for customer requirements understanding & closure
Skills used in this role
What the employer is looking for
- Experience 8 to 10 yrs
- BE / ME Mechanical
Preferred qualifications
- Industry Preferred Automobile
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
Recent coverage
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