Deputy Group Manager- Talent transformation
IBM · Posted Oct 9
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM BPO, part of IBM Consulting, accelerates digital transformation for global clients using agile methodologies, process mining, and AI-powered workflows, supported by IBM's technology portfolio including IBM Software and Red Hat. The role manages in-country HR & Talent Transformation BPO delivery teams that provide hire-to-retire HR support to global clients from India. The Deputy Group Manager owns delivery execution of client contracts against Scope of Work, SLAs and KPIs, compliance, team performance and engagement, and India Delivery Center targets including chargeable utilization, cost take out, Agile implementation and continuous improvement.
What you will do
- Contract Execution: Oversee the delivery execution of the contract, ensuring all Scope of Work, Service Level Agreement, and Key Performance Indicators are met.
- Compliance Management: Ensure adherence to all audit requirements and compliance with Business Controls guidelines and Key Control over Business requirements.
- Performance Management: Manage team performance, fostering a high-performance culture and ensuring high levels of employee engagement.
- Delivery Center Targets: Drive and achieve Delivery Center targets for Chargeable Utilization and Cost Take Out, AI led transformation, ILC compliance etc..
- Agile Implementation: Implement Agile methodologies to enhance efficiency and responsiveness.
- Continuous Improvement: Support continuous improvement and automation initiatives to streamline processes and enhance service delivery.
- Collaboration and Relationship Planning: Collaborate with teams across various business dimensions to collaborate on process transformation, new deal implementation, driving continuous improvement.
- Financial Management: Responsible for managing cost and achieving Cost Take Out targets with focus on achieving price case profit margins.
- Team Leadership: Lead with a cohesive value and growth strategy, ensuring team alignment with organizational goals.
- Quality Focus: Maintain high-quality standards, embedding a culture of quality across all levels of the team.
Skills used in this role
What the employer is looking for
- Proven experience in managing HR and Talent Transformation BPO delivery teams.
- Strong knowledge of Business Process Outsourcing and Human Resource Outsourcing domains.
- Demonstrated success in executing client contracts and managing service delivery
- Exceptional compliance and quality management skills.
- Excellent leadership, collaboration, and communication abilities.
- Proficiency in Agile methodologies and process automation
- Industry recognition for delivery excellence and innovation.
- Experience with advanced process mining and intelligent workflows.
- Familiarity with hybrid cloud and AI-powered solutions.
- Strong financial management skills with a focus on achieving cost efficiency
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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