Delivery Manager-Technical Service Delivery
IBM · Posted Oct 7
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Consulting works with leading companies across industries to shape their hybrid cloud and AI journeys, supported by strategic partners, IBM technology, and Red Hat. As a Delivery Manager for Technical Service Delivery, you will oversee the efficient delivery of technical services to clients, guiding the technical services team, analyzing performance, and implementing improvements to ensure compliance with organizational standards while driving operational efficiency and client satisfaction.
What you will do
- Oversee Project Execution: Manage project delivery to ensure timely and efficient completion, guiding the technical services team to achieve project goals and objectives.
- Analyze Performance: Conduct comprehensive analyses to identify potential service gaps within existing offerings and develop strategies to improve service delivery.
- Implement Improvements: Leverage current technologies, advanced analytics, and data-driven insights to enhance services and optimize service delivery.
- Ensure Compliance: Ensure that technical services delivery meets organizational standards, maintaining robustness and scalability of the service portfolio.
- Drive Revenue Growth: Identify opportunities to drive revenue growth through the integration of cutting-edge technology solutions.
Skills used in this role
What the employer is looking for
- Technical Services Management: Experience with managing technical services delivery, including overseeing project execution, guiding technical teams, and ensuring compliance with organizational standards.
- Performance Analysis: Experience in conducting comprehensive analyses to identify service gaps and developing strategies to improve service delivery.
- Technology Integration: Experience with leveraging current technologies, advanced analytics, and data-driven insights to enhance services and optimize service delivery.
- Service Portfolio Management: Experience in ensuring the robustness and scalability of service portfolios through the integration of cutting-edge technology solutions.
- Operational Efficiency: Experience in driving operational efficiency and identifying opportunities to drive revenue growth in technical services delivery.
- Advanced Analytics Knowledge: Experience with leveraging advanced analytics and data-driven insights to enhance services and optimize service delivery, including identifying potential service gaps and developing strategies to improve service delivery.
- Technology Solution Integration: Experience with integrating cutting-edge technology solutions to drive revenue growth and ensure the robustness and scalability of service portfolios.
- Service Enhancement Expertise: Experience in providing expert consultation on enhancing services, including conducting comprehensive analyses and developing strategies to improve service delivery.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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