DB Service Business Development Leader-International
Schneider Electric · Posted Nov 5
Energy management, automation, software, and sustainability solutions
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About the role
Schneider Electric's Digital Energy Services organization drives services growth, digital acceleration, recurring revenue, and operational excellence across the international zone. The team deploys EcoCare service plans, EcoFit transitions, installed-base modernization for legacy BMS, and customer success practices across countries. This role leads the deployment of the Services playbook, business performance governance, and competency development across the zone.
What you will do
- Deploy the Digital Energy Services playbook across the zone, with a strong focus on Digital Energy Software & Solutions.
- Drive demand creation for EcoFit transitions, EcoCare Service Plans, Field Quotes, and Services pricing initiatives.
- Accelerate EcoCare recurring revenue growth, including SL2 conversions.
- Drive modernization of the legacy BMS installed base through EcoFit.
- Track the installed base using global tools and develop focused account action plans, particularly for key strategic accounts.
- Drive Field Quote campaigns and lead-generation initiatives through Field Service Representatives.
- Provide country and competitive-market insights to support Services offer development.
- Deploy the EcoCare playbook across countries to standardize Services offers and delivery.
- Assess country maturity and support the conversion of key opportunities and accounts.
- Strengthen Customer Success Management practices to improve customer outcomes.
- Drive renewals discipline, increase ARR and Digital ARR, and reduce customer churn.
- Conduct monthly business reviews with key countries across the zone.
- Prepare monthly and quarterly business performance analyses for management.
- Monitor Services orders, sales, margins, recurring revenue, installed-base conversion, Field Quotes, renewals, and churn.
- Develop and follow through on action plans to address performance gaps.
- Support countries in deploying standard Services management processes, tools, and operating models.
- Drive adoption and compliance with global processes and digital tools.
- Monitor operational metrics such as utilization and recommend corrective actions where required.
- Support Services operating model design and deployment to improve long-term efficiency and transformation.
- Drive focus on key EcoFit and EcoCare opportunities across the zone.
- Support countries in customer-, market-, and segment-driven growth initiatives.
- Develop Services Sales and Field Service Representative competencies for demand creation and delivery of EcoCare and EcoFit.
- Share customer wins and best practices across countries.
- Build and strengthen a Services community of practice.
Skills used in this role
What the employer is looking for
- Master’s degree in Engineering, Business, or a related discipline preferred.
- MBA or Master’s degree in International Business Management would be an advantage.
- Strong verbal and written communication skills in English.
- Strong analytical, critical reasoning, and quantitative analysis capabilities.
- Ability to develop forecasting and estimation models to support business decisions.
- Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
- Familiarity with digital Services and customer-success tools such as BFS, Totango, and Building Advisor is preferred.
- Minimum 10 years of experience in customer-facing, Services, business development, customer success, or related roles.
- Experience in a multi-country, regional, or zone-level role is strongly preferred.
- Prior experience in the Services business, preferably within Energy Management, Building Management Systems, Digital Energy, industrial technology, or related sectors.
- Strong experience in developing and managing relationships with senior customer stakeholders.
- Demonstrated ability to influence and align multiple internal and external stakeholders in a complex matrix organization.
- Experience driving Services growth, recurring revenue, renewals, installed-base modernization, and customer retention.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Schneider Electric
Schneider Electric is a global leader in digital automation and energy management, driving efficiency and sustainability for homes, buildings, data centers, infrastructure, and industries. Combining world-leading energy technologies, real-time automation, software, and services, the company helps customers turn operational ideas into a more resilient and sustainable future.
- Industry
- Energy Management
- Company size
- 10001+ employees
- Founded
- 1836
- Location
- Rueil-Malmaison, France
- Funding stage
- Public Company
Leadership
Chief Executive Officer
Nathan Fast
Chief Financial Officer
Charise Le
Chief Human Resources Officer
Esther Finidori
Chief Sustainability Officer
Peter Weckesser
Chief Digital Officer
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