Data Center Technician
Oracle · Posted Sep 30
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
This role sits within Oracle's Cloud Infrastructure (OCI) datacenter operations function, which handles technical support and installations across OCI datacenter sites. The position covers break-fix tasks including hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations. The technician also supports day-to-day hardware maintenance, ticketing and escalations, and provides 24x7 site coverage as part of shift rotas.
What you will do
- Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
- Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
- technician activities in accordance with internal polices and service level agreements.
- Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7
Skills used in this role
What the employer is looking for
- Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures.
- Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.
- Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
- Basic knowledge of datacenter design, including electrical and cooling plant & operations
- Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.
- Solid knowledge of datacenter design, including electrical and cooling plant & operation
- Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
- Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.
- Good level of spoken English language is required.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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