Data Center Technician
Microsoft · Posted Oct 16
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers Microsoft's cloud services, delivering the core infrastructure and foundational technologies for Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform across a global portfolio of more than 200 data centers in 32 countries. The Data Center Technician role is a hands-on operational position responsible for staging, setting up, deploying, troubleshooting, and decommissioning data center IT hardware while following standard operating procedures and safety, security, and change-management requirements. The position is 100% onsite at Microsoft's data center facilities in Hyderabad, Telangana.
What you will do
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Embodies our culture and values.
- Rack, stack, cable, label, and install servers, storage, and network equipment.
- Execute hardware deployments, upgrades, refreshes, rebuilds, and decommissioning activities following established procedures.
- Verify power, network connectivity, asset tagging, grounding, staging, cabling, and labelling requirements before and after execution.
- Perform diagnostics and troubleshooting to identify root causes of hardware issues.
- Repair or replace faulty components, including disks, memory modules (DIMMs), power supplies (PSUs), network adapters (NICs), GPUs, and other server components.
- Minimize customer and business impact by restoring services efficiently.
- Escalate complex issues to appropriate engineering and operational support teams when required.
- Follow all safety, security, operational, and change-management procedures.
- Conduct post-execution quality checks to ensure compliance with deployment standards, network design requirements, and safety protocols.
- Handle data-bearing devices in accordance with security and data protection policies.
- Maintain accurate documentation, ticket updates, and timely closure of work activities.
- Communicate, report, and escalate incidents through established operational channels.
- Collaborate with Operations Managers, Inventory & Asset teams, CETs, Engineering teams, and vendor partners to support daily operations and large-scale deployments.
- Provide support and guidance to other technicians during complex tasks and operational activities.
- Actively participate in team meetings, knowledge sharing, and continuous improvement initiatives.
- Complete required technical, operational, safety, and compliance training.
- Continuously build technical expertise through hands-on experience and mentoring from experienced technicians.
- Demonstrate accountability, ownership, and pride in service quality, operational excellence, and the customer experience.
- Maintain a positive, collaborative team environment aligned with Microsoft's culture and values.
- Take responsibility for the care, security, and operational readiness of data center infrastructure and facilities.
Skills used in this role
What the employer is looking for
- Experience supporting data center, server, storage, or network hardware environments. Performed Structured Cabling tasks.
- Strong troubleshooting and problem-solving skills.
- Ability to follow documented processes and work safely in a mission-critical environment.
- Effective communication and teamwork skills.
- Ability to work non-standard hours, including shifts, weekends, and holidays, based on business requirements.
- 100% onsite role.
- Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility
- Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred qualifications
- 2+ years' experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Benefits and support
- Training and growth opportunities including Career Rotation Programs and professional certifications
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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