Data Center Operations Cluster Manager, BOM - DCO
Amazon · Posted Oct 15
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers along with the servers, storage, networking, power, and cooling equipment that keep the cloud running. This is a senior leadership role for the compute operations teams within an AWS region, holding managerial responsibility for safety, security, availability, scaling, costs and efficiency. The role leads the team that installs, maintains, and decommissions network and server equipment across the region, with a team size of 60+ employees.
What you will do
- Lead and supervise a team of Data Center Managers and Engineers across multiple data centers, installing, maintaining and decommissioning network and server hardware.
- Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience.
- Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
- Mentor, train and develop career progression for direct reports and members of the organization.
- Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.
- Coordinate support of change management resources in partnership with electrical and mechanical operations teams.
- Develop, improve, and share operational best practices across the region and with peers globally.
- Ability to oversee and manage complex projects for delivery against tight timelines to exceed customer expectations.
- Design and execute comprehensive strategic initiatives that align with organizational goals and drive operational efficiency
- Facilitate rapid response protocols and support dynamic problem-solving initiatives
- Provide expert guidance and mentorship to team members in high-pressure environments
- Proven ability to build, mentor, and retain high-performing teams in a fast-paced technical environment
- Experience with compliance requirements and industry standards (e.g., ISO, ITIL, SOC)
Skills used in this role
What the employer is looking for
- 10+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities, or 2+ years of data center engineering or operations experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience driving internal cross-team collaboration
- 6+ years of managing teams experience, or a Bachelor's degree and 6+ years of team management experience
- Brings experience in operational strategy and change management, with a focus on collaborative decision-making and innovative problem-solving. Demonstrates knowledge of industry standards (ISO, ITIL, SOC) and budget management, alongside skills in developing practical operational procedures.
- Bachelor's degree in engineering, management, or technology, or Master's degree or above in engineering, management, or technology
- Knowledge of Lean Six Sigma and process improvement methodologies
- Experience leading large teams, with demonstrable ability to hire, develop, and manage high-performing technical teams
- Experience with mission-critical, 24x7 operations
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
Benefits and support
- Flexibility as part of our working culture in support of work-life harmony
- Knowledge-sharing, mentorship and other career-advancing resources
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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