Customer Support Specialist II
Coinbase · Posted Oct 31
Cryptocurrency exchange, digital wallet, custody, and blockchain infrastructure services
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About the role
Coinbase is a remote-first fintech company focused on increasing economic freedom. The Customer Support Specialist II role is based in Hyderabad, India. The posting emphasizes responsible use of generative AI tools and copilots in daily workflows.
What you will do
- Design, build, and maintain systems that power Coinbase's cryptocurrency platform
- Collaborate with cross-functional teams to ship high-impact features
Skills used in this role
What the employer is looking for
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Coinbase
Coinbase is a leading financial technology company that operates a secure online platform for buying, selling, transferring, and storing digital assets. Serving retail consumers, institutional investors, and developers worldwide, the company provides comprehensive exchange capabilities, institutional custody services, and scalable blockchain infrastructure like the Base network. Its mission is to increase economic freedom around the world by building the foundational financial rails for the cryptoeconomy.
- Industry
- Cryptocurrency
- Company size
- 4300+ employees
- Founded
- June 2012
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $547M raised
- 2025-12-19Post IPO Equity$2.6B
- 2021-08-13Post IPOUndisclosed
- 2021-05-17Post IPO$1.25B
- 2020-07-01Series U$75M
- 2018-10-01Series E$300M
Leadership
Co-Founder and Chief Executive Officer
President and Chief Operating Officer
Chief Financial Officer
Recent coverage
Coinbase Blog
Coinbase Announces Date of Third Quarter 2026 Financial Results2026-10-14
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The Coinbase Champions Cup is Here: Compete for a Share of $2M2026-10-28
Coinbase Blog
RLUSD is now available on Coinbase2026-10-28
Coinbase Blog
Resolving Past Safeguarding Issues: Our Settlement with the Central Bank of Ireland2026-10-22