Customer Success Manager - LinkedIn Talent Solutions
LinkedIn · Posted Oct 12
Professional networking, job search, recruiting, online learning, and B2B marketing services
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About the role
The Customer Success Manager role sits within LinkedIn's Talent Solutions organization, which helps clients make LinkedIn's hiring products a mission-critical part of their talent acquisition strategy. The role supports Search & Staffing customers in India and US Staffing clients (working US hours), partnering with Account Managers to drive product adoption, onboarding, and measurable return on the customer's LinkedIn investment. The CSM serves as a project manager and talent advisor to assigned accounts, analyzing engagement metrics and acting as the voice of the customer to the Product team.
What you will do
- Partner with the account team on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
- Agree on business objectives and goals with customers and build measurable success plans, set the cadence of communication to deliver ROI and operational reviews.
- Ensure success by setting goals that result in customer's fluency in product functionality and understanding of how to leverage that solution to meet their objectives
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
- Analyze engagement metrics to identify and provide product education and ongoing onboarding needs, driving best practice usage of the Learning Center
- Act as a trusted advisor to customer management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value
- Maintain a deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
- Document all communication with accounts accurately and in a timely manner via system tools.
- Interpret customer insights to drive change in product and act as the voice of the customer to the Product team
- Provide strategic advice to help drive product adoption and map solutions to existing customer workflows
- Celebrate customer wins when customers are realizing success through the use of LinkedIn's products and solutions
- Act as a change agent for internal (systems & process) and external (product & workflow) change management
Skills used in this role
What the employer is looking for
- 5+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, Talent Management
Preferred qualifications
- BS/BA degree from a 4-year college or university
- Recruiting, Learning, Human Capital Management, or other applicable experience
- Demonstrates an innate curiosity and growth mindset
- Strong verbal and written communication skills and technical aptitude
- Excellent organizational, project management, and change management skills
- Demonstrated experience in understanding and aligning to customer objectives, building relationships across multiple stakeholders, to drive value
- Experience analyzing data, trends, and client information to build actionable strategy and identify product or service growth opportunities
- Proficient in CRM (Dynamics) & Microsoft Office (Outlook, Excel, Word, and PowerPoint)
- Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up
Benefits and support
- Compensation and benefits are detailed in the job posting
About LinkedIn
LinkedIn is the world's largest professional network, connecting over a billion users globally to create economic opportunity. Owned by Microsoft, the platform provides tools for job searching, professional networking, B2B marketing, sales intelligence, and online learning. Through its data graph, it bridges the gap between global talent and enterprise organizations.
- Industry
- Professional Network
- Company size
- 10001+ employees
- Founded
- 2003-05-05
- Location
- Sunnyvale, California, USA
- Funding stage
- Public Company
Funding
Public Company · $103.5M raised
- 2003-11-01Seed$4.7M
- 2004-08-01Series A$10M
- 2007-01-15Series B$53M
- 2008-06-01Series C$22.7M
- 2014-05-15Post Ipo Debt$500M
Leadership
Chief Executive Officer
EVP of LinkedIn and Microsoft Office
President of Platforms and Digital Work
Senior Vice President & Chief Financial Officer
Senior Vice President & Chief Business Officer
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