Customer Success Associate (Commercial Accounts)
Datadog · Posted Oct 13
Cloud-scale monitoring, observability, and security platform services
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About the role
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. The Customer Success team owns the long-term strategic relationship with customers, driving adoption and identifying growth opportunities across a high volume of accounts. This role focuses on managing the full sales cycle for commercial accounts, advising customers on effective use of the product, monitoring usage trends to reduce renewal risk, and collaborating cross-functionally with support, product, finance, and legal teams.
What you will do
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
- Act as an advisor to customers to ensure they’re leveraging the solution effectively
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Skills used in this role
What the employer is looking for
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- 2+ years of experience in a customer account facing role and desire to grow a career in Customer Success
- Passionate about building long term and lasting relationships
Benefits and support
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
About Datadog
Datadog is an observability and security platform for cloud-scale applications, providing monitoring of servers, databases, tools, and services through a SaaS-based data analytics platform. It integrates and automates infrastructure monitoring, application performance monitoring, log management, and cloud security to provide real-time observability for modern development and operations teams.
- Industry
- Cloud Monitoring
- Company size
- 8100+ employees
- Founded
- 2010
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $147M raised
- 2010-07-27Series A$6.2M
- 2012-02-28Series B$15M
- 2014-01-23Series C$31M
- 2015-01-28Series D$94.5M
Leadership
Co-Founder and Chief Executive Officer
Co-Founder and Chief Technology Officer
President
Chief Financial Officer
Chief Revenue Officer
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