Customer Success Account Manager (Partner)
Microsoft · Posted Oct 9
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Small Medium Enterprises and Channel (SME&C) is Microsoft's high-growth, AI-powered global sales organization that unites the Small Medium Business, Corporate, Strategy, and Partner teams and works closely with the Microsoft partner ecosystem. The Partner CSAM role acts as the primary delivery lead for strategic Microsoft partners, driving end-to-end post-sales delivery and support orchestration across Microsoft and partner resources. The role focuses on partner capability development, solution delivery across Digital Cloud platforms, and accelerating end customers' value realization on Microsoft products and services.
What you will do
- Partner Relationship Management: You will support foundational relationships with key partner stakeholders and technical professionals to enable quality solution delivery, partner capability development, and business growth through collaboration with other account team leaders and guidance from more experienced colleagues.
- Partner Success Leadership and Partner Strategy and Growth through Partners: You will listen to partner priorities and align business objectives with Microsoft’s current portfolio, programs, and strategic investments within the partner account.
- You will align with the account team to link Partner Success Plans (PSPs) with account plan priorities and develop bookable programs of work.
- Partner Success leadership - Delivery and program Management:
- You will support program planning and partner-facing program reviews, prioritization of engagements, and engage key technical stakeholders to achieve agreed partner outcomes, strengthen technical capability, and drive successful solution delivery through the partner ecosystem.
- You will initiate conversations with partners to connect their business objectives with Microsoft’s current portfolio of solutions, programs, and investments. You will adopt Microsoft’s partner growth strategy and align technologies and services to support the partner’s business goals, solution development priorities, and growth objectives.
- Technical Relevance:
- Assist partners in building technical capability and solution practices across a breadth of Solution Areas, connecting their business goals to Microsoft solutions and extensibility opportunities. You will leverage your technical and industry knowledge to identify opportunities that strengthen partner offerings, accelerate business growth, and enable digital transformation outcomes for their end customers.
Skills used in this role
Preferred qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 9+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience
- 3+ years relevant work experience within customer industry
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
Benefits and support
- Up to 50-75% work from home flexibility
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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