Customer Success Account Manager
Microsoft · Posted Oct 14
Software, cloud computing, artificial intelligence, and hardware services
Get a personal compatibility score
Add a resume for personal matches
About the role
The Customer Success Account Manager (CSAM) is an early-in-career role in Microsoft's Customer Success organization, operating within a pod model that covers a shared portfolio of accounts. The role delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration. CSAMs contribute to portfolio-level intelligence, execution orchestration, and reactive signal aggregation, becoming customer-facing from month three and growing through structured cohorts and community.
What you will do
- Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
- Support agent and Copilot adoption motions across assigned pod accounts.
- Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.
- Maintain deep, current account context across the pod’s defined portfolio.
- Synthesize account signals into “what’s changed / what matters now”
- Detect risks, upcoming deliveries, upcoming milestones, and open threads.
- Detect portfolio patterns such as recurring blockers across multiple accounts.
- Track delivery and milestone progress with partners and CSAs on behalf of CSAMs.
- Map dependencies across workloads and milestones.
- Proactively flag drift before the customer raises it.
- Coordinate remediation follow-ups across internal teams.
- Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.
- Aggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.
- Track follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.
- Distill reactive noise into CSAM-ready insights, not raw data.
- Operate within a pod model covering a shared portfolio of accounts.
- Work under direct oversight of the M1 Manager and senior CSAMs assigned to the pod.
- Limit interactions to task execution and information capture; executive partnership and account governance is led by the senior CSAM.
Skills used in this role
What the employer is looking for
- Bachelors in Technology (any specialization)
- 2-4 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
- Demonstrated comfort with AI tools and AI-first ways of working.
- Strong written and verbal communication in English.
Preferred qualifications
- Coursework or experience in program management, technology, or business operations.
- Exposure to enterprise software, cloud platforms, or B2B customer success.
- Experience working in pod, squad, or matrixed team structures.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
Recent coverage
GeekWire
Microsoft makes 'biggest bet yet' on its own silicon, unveils new AI chip to reduce reliance on Nvidia2026-10-12
Krebs on Security
Microsoft Patches More Than 1,400 Security Flaws in Massive October Update2026-10-13
Microsoft News
Introducing the new Copilot with Home, Code and Autopilot2026-09-25
Microsoft Azure Blog
Microsoft expands Azure AI and HPC infrastructure with AMD2026-07-20