Customer Service Specialist
Nokia · Posted Oct 12
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
The Fault Management Specialist-Core team delivers support services to customers, covering 24x7x365 remote and on-site activities for product technology, solutions, and complex networks during the Care phase. The domain is telecom core networking, with a focus on Huawei/ZTE IMS network elements, software update management, and network integration. This role autonomously performs fault management tasks, analyzes issues and makes independent decisions, guides new team members, and develops day-to-day customer relationships.
What you will do
- Autonomously performs tasks with a moderate level of guidance and within guidelines and policies.
- Analyses factual information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.
- Supports transfer of concepts for professional direction of own organisational unit into actionable measures.
- Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
- Develops customer relationship on day-to-day basis.
Skills used in this role
Preferred qualifications
- Bachelor's degree with 8+yrs of experience in Node Type-Huawei/ZTE IMS, TAS, SSS, UPCF, RCP, CFX, SBC, iMG, CG, Cloud.
- Handling Customer Issue& provide proactive support.
- Experience in software Update Management (SUM) handling.
- Analyze, prepare, implement, and verify the configuration and integration of a Node/network/system Emergency Handling.
- Knowledge in Software Update Management, including planning, execution, and support of software upgrades and patches.
- Knowledge of Huawei/ZTE IMS Core Network Elements.
- Network Integration Skills, including configuration, integration, verification, and troubleshooting of telecom nodes and systems.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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