Customer Service Specialist
Nokia · Posted Oct 8
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
Nokia's Core Network team delivers 5G SA Core and IMS core solutions, focused on fault management, network integration, and service continuity for customers. The role works hands-on with 5G/IMS core components, cloud-native architecture, Kubernetes, and microservices to implement and verify node configuration and integration. It also involves trouble ticket and change request handling within SLA, MOP/WI documentation, root cause analysis, and participation in customer governance calls.
What you will do
- Manage fault configuration and conduct fault management within the 5G SA Core Network.
- Collaborate with project teams on High-Level Design (HLD), Low-Level Design (LLD), and design reviews.
- Coordinate network integration activities in partnership with project teams.
- Handle trouble tickets and change requests, ensuring service level agreements (SLA) are met.
- Prepare Method of Procedure (MOP) and Work Instructions (WI) for activities and document learning.
- Implement and verify the configuration and integration of nodes or systems.
- Analyse root causes in collaboration with the care team and guide team members through complex configurations.
- Participate in governance calls; analyse and implement feedback from customers.
Skills used in this role
What the employer is looking for
- Require a bachelor's or master's degree in a related field.
- Typically, a minimum 5–10 years of hands-on experience with Ericsson IMS Core Domain components (CSCF, SBG, MTAS, IP Works, EMM)
- Proficiency in 5G/LTE/VoLTE end-to-end call flows
- Strong knowledge of Cloud Native Architecture, Microservices, Kubernetes, and Containers
- Expertise in 5G Core IMS Architecture interfaces and protocols
- Experience of managing trouble tickets and customer issues within SLA
Preferred qualifications
- Familiarity with Service Based Architecture concepts and Network Slicing
- Experience in covering calls and problem-solving customer feedback
- Understanding of fault management and configuration in 5G SA Core Network
- Ability to prepare Method of Procedure (MOP) and Work Instructions (WI)
- Experience in coordinating network integration activities.
Benefits and support
- Access to training and resources to enhance your skills in cutting-edge technologies like cloud-native architecture and microservices
- Flexible work arrangements
- Competitive compensation
- A supportive culture that values work-life balance
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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