Customer Service Representative
Amazon · Posted Oct 17
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
Amazon customer support associates help customers with questions, concerns, and issues related to Amazon orders and services. The role involves handling calls, chats, or emails, resolving order, delivery, refund, replacement, payment, and account-related issues. This Bengaluru-based role requires rotational shift work and focuses on customer satisfaction, quality, productivity, and response time.
What you will do
- Handle customer calls, chats, or emails professionally.
- Assist customers with order status, delivery issues, cancellations and returns .
- Resolve concerns related to refunds, replacements and payments .
- Help customers with account-related queries.
- Understand the customer's problem and provide the most appropriate solution.
- Coordinate with internal teams when an issue requires further assistance.
- Follow Amazon's processes, policies and quality guidelines.
- Maintain accurate information while handling every customer interaction.
- Meet daily targets related to customer satisfaction, quality, productivity and response time .
- Handle difficult or unhappy customers calmly and professionally.
Skills used in this role
What the employer is looking for
- Good spoken English and communication skills .
- Good listening and comprehension skills.
- Ability to understand a customer's problem quickly.
- Patience and a customer-first attitude.
- Basic computer knowledge.
- Ability to multitask and navigate multiple systems.
- Comfortable working in rotational shifts, including weekends.
- Freshers can apply.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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