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Customer Service Coordinator

Oracle · Posted Oct 27

Cloud infrastructure, enterprise software, database systems, and AI-powered business applications

BENGALURU, KARNATAKA, IndiaFull-timeOnsiteIntern/New Grad₹4.0L–₹7.0L yearly52 applicants
Cloud ComputingEnterprise SoftwareDatabaseArtificial IntelligenceInformation TechnologyPublic Company
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About the role

The role provides real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting. Work is handled through helpdesk tickets via phone, email, or web-based channels within Oracle's support organization. The coordinator troubleshoots issues using established procedures, documents interactions in a ticketing system, and escalates complex cases to technical teams.

What you will do

  • Responding promptly to helpdesk tickets via phone, email, or web-based channels
  • Troubleshooting and resolving customer issues using established procedures and resources
  • Documenting all customer interactions and resolutions in a ticketing system
  • Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
  • Assisting with onboarding and support for new/existing users
  • Collaborating closely with team members to ensure timely and accurate issue resolutions
  • Maintaining a high standard of customer service and professionalism in all interactions

Skills used in this role

What the employer is looking for

  • Career Level - IC0

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Oracle

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Oracle

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Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.

Industry
Cloud Computing
Company size
141000 employees
Founded
1977
Location
Austin, Texas, USA
Funding stage
Public Company

Funding

Public Company · $56B raised

Glynn Capital
  • 2025-10-24Post IPO Debt$18B
  • 2025-02-03Conventional Debt$18B

Leadership

LJ

Lawrence J. Ellison

Chairman of the Board and Chief Technology Officer

CM

Clay Magouyrk

Chief Executive Officer

MS

Mike Sicilia

Chief Executive Officer

HM

Hilary Maxson

Chief Financial Officer

JE

Jae Evans

Global Chief Information Officer and Executive Vice President

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