Back
Barclays logo

Customer Service Advisor

Barclays · Posted Nov 6

Banking, credit card, corporate, investment banking, and wealth management services

Chennai, IndiaFull-timeOnsiteMid Level1–3 years₹3.5L–₹5.5L yearly100+ applicants
BankingFinancial ServicesInvestment BankingCredit CardsWealth ManagementPublic Company
Be an early applicantFull time

Get a personal compatibility score

Add a resume for personal matches

About the role

Barclays is a global banking and financial services organization. The customer service team addresses customer questions, concerns, and requests regarding accounts, products, and services. This Chennai-based role handles customer interactions across chat, email, and phone, maintains accurate records, and escalates issues as needed.

What you will do

  • Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
  • Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
  • Management and maintenance of customer records and documentation to ensure accuracy.
  • Participation in training and development initiatives to improve customer skills, knowledge, and services.
  • Identification of industry trends and developments related to customer service to implement best practice in customer care.
  • Execution of escalation requests to the relevant team or senior management as required in a timely manner.
  • Execution of customer service activities through various communication channels including chat, email, and phone.
  • To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
  • Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
  • They supervise a team, allocate work requirements and coordinate team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
  • The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
  • Check work of colleagues within team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
  • Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
  • Make judgements based on practise and previous experience.
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/ customers to identify and address their needs.

Skills used in this role

What the employer is looking for

  • The ideal candidate will have excellent communication skills, a problem solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.
  • Proven experience in Customer service role in voice or back office process.
  • Conflict resolution skills and the ability to handle difficult or emotional conversations.
  • Experience in analyzing workflows, optimizing procedures and delivering high quality service.
  • You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Barclays

Barclays logo

Barclays

Company website
LinkedInXCrunchbaseGlassdoor★3.8

Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.

Industry
Banking
Company size
93000+ employees
Founded
1690
Location
London, United Kingdom
Funding stage
Public Company

Leadership

CV
C.S. Venkatakrishnan

Group Chief Executive

AC
Anna Cross

Group Finance Director

AC
Alistair Currie

Group Chief Operating Officer

Recent coverage

Apply