Customer Relationship Officer (CRO)
BlackBuck Limited · Posted Oct 14
Digital trucking, freight marketplace, payments, and fleet management services
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About the role
BlackBuck Limited is India's largest trucking platform, using digital infrastructure and data to help fleet owners and truckers with load discovery, digital payments, telematics-based driver behavior analysis, and financing. The Customer Relationship Officer is a full-time, on-site role based in Kim, working directly with truckers and fleet owners on BlackBuck's platform. The role covers customer onboarding, explaining platform features, resolving operational issues, gathering feedback, and coordinating with sales, operations, and support teams to drive satisfaction and retention.
What you will do
- The CRO will manage and strengthen relationships with truckers, fleet owners, and other stakeholders using BlackBuck’s platform, ensuring a positive and consistent customer experience.
- Day-to-day activities include onboarding new customers, explaining platform features and services, resolving operational issues, and responding to inquiries in a timely and professional manner.
- The CRO will collect customer feedback, share insights with internal teams, and support process improvements that enhance service quality and engagement.
- The role also involves maintaining accurate records of interactions, following up on pending issues, and collaborating with sales, operations, and support teams to drive customer satisfaction and retention.
Skills used in this role
What the employer is looking for
- Strong customer service and relationship management abilities, with a focus on empathy, patience, and solution-oriented communication.
- Proficiency in verbal and written communication, including the ability to explain digital products and processes clearly to diverse audiences.
- Basic technical and digital literacy, with comfort using mobile apps, CRM or customer support tools, and online platforms.
- Solid organizational and time management skills, including accurate documentation, follow-up, and handling multiple customer requests.
- Ability to collaborate effectively with cross-functional teams such as operations, sales, and support in a fast-paced environment.
- Prior experience in customer-facing roles (logistics, transportation, fintech, or technology platforms) is an advantage.
- Minimum educational qualification: high school diploma; a bachelor’s degree in business, commerce, or a related field is preferred.
- Comfort working on-site in Kim and engaging directly with truckers and fleet owners as needed.
Benefits and support
- Compensation and benefits are detailed in the job posting
About BlackBuck Limited
BlackBuck is a digital trucking platform that connects shippers with truck operators across India to streamline freight matching, payments, and fleet management. The company leverages technology to bring transparency and efficiency to the traditionally fragmented long-haul logistics sector. Through its application, it provides comprehensive solutions including tolling, fueling payments, telematics, and vehicle financing.
- Industry
- Logistics
- Company size
- 1001+ employees
- Founded
- 2015
- Location
- Bengaluru, Karnataka, India
- Funding stage
- Public Company
Funding
Public Company · $370M+ raised
- 2021-07-01Series E$67.0M
- 2019-05-01Series D$150.0M
Leadership
Co-Founder and CEO
Co-Founder
Recent coverage
Business Standard
Trucking startup BlackBuck's valuation crosses $1 bn, joins unicorn club2021-07-22