Customer Relationship Officer
BlackBuck Limited · Posted Oct 20
Digital trucking, freight marketplace, payments, and fleet management services
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About the role
BlackBuck Limited, founded in 2015, is a digital trucking platform that provides fleet owners and truckers with solutions for load discovery, payments, telematics-based driver behavior analysis, and financing. The Customer Relationship Officer role is an on-site, full-time position based in Jharsuguda. The officer will manage relationships with fleet owners and truckers, support onboarding and product usage, resolve service or finance queries, track feedback, and identify upsell or cross-sell opportunities.
What you will do
- This role involves managing and nurturing relationships with fleet owners and truckers, ensuring their needs are understood and addressed promptly.
- The individual will support customers with onboarding, product usage, issue resolution, and ongoing service queries, while promoting BlackBuck’s solutions that help improve operational efficiency and business growth.
- Day-to-day tasks include interacting with customers in person and via phone, coordinating with internal teams to resolve service or finance-related queries, and tracking customer feedback to enhance service quality.
- The role also includes maintaining accurate records of customer interactions, identifying opportunities for upselling or cross-selling relevant services, and contributing to local market development initiatives.
Skills used in this role
What the employer is looking for
- Strong Business Relationship Management skills to build and sustain long-term partnerships with fleet owners and truckers.
- Foundational understanding of Finance to support customers with payment processes, credit options, and basic vehicle or working capital financing queries.
- Excellent Communication skills, both verbal and written, to explain products clearly and handle customer interactions professionally.
- Proven Customer Service experience with a focus on problem-solving, empathy, and prompt follow-up.
- Sales skills to identify customer needs, present suitable solutions, and support lead conversion and retention.
- Ability to work on-site in Jharsuguda, with strong local market awareness and willingness to travel locally if required.
- Comfort using digital tools and mobile applications; familiarity with technology-enabled platforms is an advantage.
- Bachelor’s degree in Business, Commerce, Management, or a related field preferred; relevant experience in logistics, transportation, or financial services is a plus.
- Strong organizational skills, attention to detail, and the ability to manage multiple customer accounts simultaneously.
Benefits and support
- Compensation and benefits are detailed in the job posting
About BlackBuck Limited
BlackBuck is a digital trucking platform that connects shippers with truck operators across India to streamline freight matching, payments, and fleet management. The company leverages technology to bring transparency and efficiency to the traditionally fragmented long-haul logistics sector. Through its application, it provides comprehensive solutions including tolling, fueling payments, telematics, and vehicle financing.
- Industry
- Logistics
- Company size
- 1001+ employees
- Founded
- 2015
- Location
- Bengaluru, Karnataka, India
- Funding stage
- Public Company
Funding
Public Company · $370M+ raised
- 2021-07-01Series E$67.0M
- 2019-05-01Series D$150.0M
Leadership
Co-Founder and CEO
Co-Founder
Recent coverage
Inc42
Accel Offloads ₹156 Cr Stake In BlackBuck Via Block Deal2026-09-12
Inc42
BlackBuck Q1: Profit Increases 25% To ₹42 Cr, Revenue Zooms 42% YoY2026-07-29
Inc42
BlackBuck Q4: Profit Slumps 77% To ₹66 Cr Despite 52% YoY Revenue Growth2026-05-19
Inc42
BlackBuck Q3: Posts ₹32 Cr Profit, Revenue Zooms 50% YoY2026-02-05