Customer Relationship Officer
BlackBuck Limited · Posted Oct 13
Digital trucking, freight marketplace, payments, and fleet management services
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About the role
BlackBuck Limited is India's largest trucking platform, digitizing traditional trucking operations and helping fleet owners manage their businesses through end-to-end digital solutions across load booking, payments, driver behavior analysis, and financing. The Customer Relationship Officer manages relationships with truckers and fleet owners on the platform, handling daily customer interaction, issue resolution, and support across services. The role also covers explaining product features, guiding customers through digital processes, collecting feedback, supporting basic sales and upselling, and maintaining records of customer interactions.
What you will do
- The Customer Relationship Officer is responsible for managing and strengthening relationships with truckers, fleet owners, and other customers using BlackBuck’s platform.
- This full-time, on-site role based in Chandauli involves daily interaction with customers to understand their needs, resolve issues, and ensure a smooth experience across services such as load booking, payments, and financing support.
- The role includes explaining product features, guiding customers through digital processes, collecting feedback, and collaborating with internal teams to improve service quality.
- The Customer Relationship Officer will also support basic sales and upselling activities, help drive customer retention, and maintain accurate records of customer interactions and outcomes.
Skills used in this role
What the employer is looking for
- Ability to manage business relationships, with skills in Business Relationship Management and Customer Service.
- Basic understanding of Finance to support customers on payment, billing, and financing-related queries.
- Strong Communication skills for clear, professional interaction with diverse customer groups.
- Exposure to Sales activities, including explaining product benefits and supporting upsell or cross-sell opportunities.
- Prior experience in logistics, transportation, fintech, or related customer-facing roles is an advantage.
- Comfort with using digital tools, mobile apps, and basic data entry or CRM systems.
- Ability to work on-site in Chandauli, handle field interactions when required, and collaborate with cross-functional teams.
- Minimum educational qualification of a bachelor’s degree or equivalent experience in business, commerce, or a related field is preferred.
Benefits and support
- Compensation and benefits are detailed in the job posting
About BlackBuck Limited
BlackBuck is a digital trucking platform that connects shippers with truck operators across India to streamline freight matching, payments, and fleet management. The company leverages technology to bring transparency and efficiency to the traditionally fragmented long-haul logistics sector. Through its application, it provides comprehensive solutions including tolling, fueling payments, telematics, and vehicle financing.
- Industry
- Logistics
- Company size
- 1001+ employees
- Founded
- 2015
- Location
- Bengaluru, Karnataka, India
- Funding stage
- Public Company
Funding
Public Company · $370M+ raised
- 2021-07-01Series E$67.0M
- 2019-05-01Series D$150.0M
Leadership
Co-Founder and CEO
Co-Founder
Recent coverage
Business Standard
Trucking startup BlackBuck's valuation crosses $1 bn, joins unicorn club2021-07-22