Customer Relationship Officer
BlackBuck Limited · Posted Oct 16
Digital trucking, freight marketplace, payments, and fleet management services
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About the role
BlackBuck Limited is India’s largest trucking platform and a pioneer in digitizing the traditionally offline trucking ecosystem. It builds end-to-end digital solutions for fleet owners, with services including load discovery, payments, telematics, and financing. This full-time, on-site Customer Relationship Officer role in Moth focuses on engaging truckers and fleet owners, resolving queries, monitoring accounts, and supporting adoption of new products and features.
What you will do
- This role involves engaging with customers on a daily basis to understand their needs, resolve queries, and ensure a smooth experience across services such as loads, payments, telematics, and financing.
- The individual will monitor customer accounts, follow up on service usage, and support customers in adopting new products and features.
- Responsibilities include coordinating with internal teams to address issues promptly, gathering feedback to improve services, and contributing to local sales and engagement initiatives.
- The role requires consistent on-ground presence, accurate documentation of interactions, and proactive communication to drive customer satisfaction and retention.
Skills used in this role
What the employer is looking for
- Candidates should possess strong Business Relationship Management skills to build long-term, trust-based relationships and manage key customer accounts effectively.
- Candidates should possess basic Finance knowledge to support customers with payment processes, invoicing, and understanding credit or financing options.
- Candidates should possess excellent Communication skills, including clear verbal and written communication, active listening, and the ability to explain digital solutions in simple terms.
- Candidates should possess Customer Service skills, including problem-solving, empathy, and timely issue resolution to ensure a positive customer experience.
- Candidates should possess Sales skills to identify customer needs, promote relevant services, and contribute to customer acquisition and retention.
- Relevant qualifications such as a diploma or bachelor’s degree in Business, Commerce, or a related field are preferred; prior experience in logistics, transportation, or fintech is an advantage.
- Comfort working with digital platforms and mobile applications, local language proficiency, and the ability to work on-site in Moth with minimal supervision are beneficial.
Benefits and support
- Compensation and benefits are detailed in the job posting
About BlackBuck Limited
BlackBuck is a digital trucking platform that connects shippers with truck operators across India to streamline freight matching, payments, and fleet management. The company leverages technology to bring transparency and efficiency to the traditionally fragmented long-haul logistics sector. Through its application, it provides comprehensive solutions including tolling, fueling payments, telematics, and vehicle financing.
- Industry
- Logistics
- Company size
- 1001+ employees
- Founded
- 2015
- Location
- Bengaluru, Karnataka, India
- Funding stage
- Public Company
Funding
Public Company · $370M+ raised
- 2021-07-01Series E$67.0M
- 2019-05-01Series D$150.0M
Leadership
Co-Founder and CEO
Co-Founder
Recent coverage
Inc42
Accel Offloads ₹156 Cr Stake In BlackBuck Via Block Deal2026-09-12
Inc42
BlackBuck Q1: Profit Increases 25% To ₹42 Cr, Revenue Zooms 42% YoY2026-07-29
Inc42
BlackBuck Q4: Profit Slumps 77% To ₹66 Cr Despite 52% YoY Revenue Growth2026-05-19
Inc42
BlackBuck Q3: Posts ₹32 Cr Profit, Revenue Zooms 50% YoY2026-02-05