Customer Project Manager
Nokia · Posted Nov 4
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
Get a personal compatibility score
Add a resume for personal matches
About the role
Customer Project Management (CPM) at Nokia ensures customer projects and programmes are delivered within agreed scope, budget, schedule and quality, covering delivery approach identification through completion, care and operation, including risk management and margin improvement. The role covers 4G/5G network configuration, integration and acceptance testing of telecom contracts with medium to high risk. The Customer Project Manager in Noida plans and manages the project, collects CIQ inputs, acts as the primary customer interface, and ensures alignment with Nokia Mode of Operation and the PM@Nokia methodology.
What you will do
- Manage customer programme (collection of projects managed together for business benefits) or project for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
- Collect CIQ inputs from the customer for the 4G/5G network configuration, integration and acceptance testing of the network, and handover the project to Care
- Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
- Ensure all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
- Plan customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
- Participate in pre-sales and sales process activities, determine delivery approach alternatives and manages the selection of the final recommended approach to delivery.
- Define the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
- Manage the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Actively apply appropriate best practices and lessons learned throughout the life of the project. Monitor, control and report KPIs defined in customer contract, seek to define new opportunities to expand and renew contracts with the customer, lead the project team and may perform some line manager responsibilities.
- Complete the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business).
Skills used in this role
What the employer is looking for
- Bachelor's degree in engineering, Computer Science, or a related field with 10+ years of industry experience in leading & managing projects in Telecommunication.
- Leadership ability to manage large & complex projects, Negotiation Skills & Conflict Management, and strong Radio, Core and IP knowledge for 4G/5G
- Ability to understand the customer technical requirements and translate these into CIQ for the network bring up
- Troubleshooting skills for 4G/5G networks, escalation Management & Decision Making
- Influencing / Motivating others during project execution, hands on Processes, Methodologies and project management Tools
Preferred qualifications
- PMP certification
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
Recent coverage
Nokia
Nokia and SoftBank Corp. agree to conduct commercial AI-RAN field trial in Japan2026-10-20
Nokia
Nokia advances AI-RAN toward commercial deployment and physical AI, launches sovereign agentic AI platform for telco autonomy with NVIDIA2026-10-21
Nokia
ICEYE and Nokia partner with the Ministry of Defence of Ukraine to develop sovereign satcom capability2026-10-22
Nokia
Nokia Corporation Interim Report for Q3 20262026-10-22