Customer Documentation Developer
Nokia · Posted Oct 8
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
The role sits within Nokia's Fixed Networks organization, which builds complex broadband access and optical networking products. The Customer Documentation Developer independently creates high-quality, user-focused technical documentation for these products, delivering web-based content aligned with Agile and DevOps practices and structured writing methodologies. The position involves working with cross-functional teams to plan, author, and maintain single-sourced, reusable content across the documentation lifecycle.
What you will do
- Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC, and structured writing principles.
- Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.
- Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.
- Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languages
- Use various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirements
- Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
- Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
- Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.
Skills used in this role
What the employer is looking for
- Bachelor Degree with 7-12 years of experience in technical documentation, preferably in the Telecommunications or Optical Networking domain.
- Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).
- Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw).
- Familiarity with Markup languages (like XML, Asciidoc) and Markdown.
Preferred qualifications
- Proficient in Python, UNIX scripting, API documentation, and customer-facing technical content creation.
- Experienced in using AI tools to improve documentation quality, consistency, and workflow efficiency.
- Strong knowledge of Agile and DevOps practices, with hands-on experience in Jira, Confluence, GitHub, and content management strategies.
- Excellent communication skills with the ability to quickly learn technologies, adapt to workflows, and manage documentation deliverables independently.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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