Customer Care Professional VT4II
American Express · Posted Oct 19
Banking, credit card, payment network, and travel services
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About the role
American Express Banking Servicing Network supports online deposit products for consumer and commercial customers. The Monetary Operations Team handles daily monetary transactions such as wire transfers, ACH, and check processing while ensuring accuracy, compliance, and service-level adherence. This role provides personalized customer service, handles inbound and outbound calls, analyzes account data, and partners with leadership on projects and data validation.
What you will do
- Be extremely detail oriented and the ability to analyze and understand banking, financial and servicing processes from numerous sources
- Possess intuitive and deductive reasoning skills
- Comfortable making decisions and recommendations in unclear circumstances
- Willingness to be involved in business initiatives that drive career development and team engagement
- Communicate effectively with customers and all levels of leadership
- Come with resilience and dedication for delivering top notch service
- Ensuring quality and compliance metrics are maintained
- Accuracy and efficiency is key in managing all processes and tracked for productivity metric
- Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement
Skills used in this role
What the employer is looking for
- 2+ years’ experience in Operations or Banking preferred
- Graduate/Under Graduate
- Must have excellent analytical, written, and verbal communication skills
- Must have strong time management skills
- Ability to work under pressure while managing multiple tasks effectively
- Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products
- Proven adaptability to a quickly changing environment
- Thought Leadership and ability to see impacts uphill, downhill and end to end impacts from an enterprise perspective
- The drive to continually improve personal performance, customer satisfaction, operational goals, and business brand
- Must be team oriented and come with a collaborative attitude and approach.
- This role is hybrid role. Candidates must work in the office a minimum of 3 days a week based on predetermined scheduling
- Flexibility to work US shifts
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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