Customer Care Professional
American Express · Posted Sep 28
Banking, credit card, payment network, and travel services
Get a personal compatibility score
Add a resume for personal matches
About the role
The Banking Servicing Network aspires to be the industry benchmark for operational excellence and innovation in banking, delivering seamless, secure and sustainable financial services that elevate the customer experience and power the company's largest funding source. This role is a chat-based customer care position serving banking customers. The professional will own and resolve customer inquiries end to end via chat, adhering to quality and compliance guidelines while handling multiple conversations simultaneously.
What you will do
- Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
- Ensuring we resolve customer queries/issues to the best of our ability
- Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
- Deliver on Employees, Customer and Shareholder metrics as per goals
- Adherence to Quality and Compliance guidelines
- Communicates Effectively and have ability to recognize tone and mood of customer through written communication
- Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
- End to end customer service via chat servicing
- Ability to Address 2-3 conversations simultaneously
Skills used in this role
What the employer is looking for
- Under Graduate/Graduate
- Chat Experience of one year
- Must be flexible to work in 24x7 environment
- Strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulation
- Adaptable to change and demonstrated ability to work effectively in a team.
- Ability to take independent decision & meet stringent deadlines
- Typing Speed - 25- 35 Words/Minute
- Quick navigation ability, Web savvy, basic troubleshooting knowledge and multitasking ability (ability to toggle between screens/tools)
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
American Express IR
American Express Reports Second-Quarter 2026 Financial Results2026-07-24