Customer Care Manager
Mahindra Group · Posted Nov 6
Automotive, farm equipment, information technology, financial services, and hospitality services
Get a personal compatibility score
Add a resume for personal matches
About the role
Mahindra Group's automotive service operation handles vehicle technical complaints, warranty, spare parts, and channel partner service processes. This Customer Care Manager role in Guwahati oversees field defect rectification, warranty administration, service process implementation at channel partners, spare parts inventory, and dealer workshop profitability. The role also involves training service managers, monthly ASC and customer visits, and service camps.
What you will do
- Analyse the technical complaints of the vehicle in the field.
- Rectify defects in vehicles / overhaul aggregates.
- Maintain and handle internet based warranty.
- Ensure implementation of service processes at channel partners.
- Development of secondary channel.
- Feed back on companys as well as competitors products.
- Training of service managers.
- Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
- Secondary network for spare parts sales.
- Guide channel partners for manpower/facilities/equipment optimisation.
- Ensure profitability of workshops of channel partners.
- MIS on service.
- Spare parts inventory management.
- Manging service gaurantee at the dealership.
- Monthly visit to ASC and monitor his performance along with ASC coordinator.
- Service camps on monthly basisc.
- Monthly visits to customer and update M Response data
Skills used in this role
What the employer is looking for
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
- 5 years and above
- Customer Sensitivity
- Service Orientation
- Service Management
- Consumer Focus
- Dealer Relationship Management
- Service Planning
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
Recent coverage
Machine Maker
Mahindra Auto Sales Rise 15% in September 20262026-10-01
Mahindra Group Newsroom
Mahindra Lifespaces Announces Strong H1 FY27 Results with 48% YoY Growth in Consolidated Sales2026-10-22
Business Today
How EVs Are Changing the Game for Women in Mahindra's Last-Mile Mobility2026-10-29