Customer Care Manager
Mahindra Group · Posted Nov 2
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
Mahindra Group is hiring a Customer Care Manager for its automotive service operations in Chennai. The role focuses on resolving vehicle technical complaints, managing warranty and service processes with channel partners, and supporting spare parts inventory and workshop profitability. It involves regular dealer/ASC visits, service camps, customer follow-ups, and training of service managers.
What you will do
- Analyse the technical complaints of the vehicle in the field.
- Rectify defects in vehicles / overhaul aggregates.
- Maintain and handle internet based warranty.
- Ensure implementation of service processes at channel partners.
- Development of secondary channel.
- Feed back on companys as well as competitors products.
- Training of service managers.
- Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
- Secondary network for spare parts sales.
- Guide channel partners for manpower/facilities/equipment optimisation.
- Ensure profitability of workshops of channel partners.
- MIS on service.
- Spare parts inventory management.
- Manging service gaurantee at the dealership.
- Monthly visit to ASC and monitor his performance along with ASC coordinator.
- Service camps on monthly basisc.
- Monthly visits to customer and update M Response data
Skills used in this role
What the employer is looking for
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
- 5 years and above
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
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