Customer Care Executive
HDFC Bank · Posted Oct 13
Commercial banking, retail banking, credit card, loan, and treasury services
Get a personal compatibility score
Add a resume for personal matches
About the role
HDFC Bank is India's largest private sector bank, serving over 92 million customers through branches, ATMs, and digital channels across retail, corporate, and digital banking. The Customer Care Executive role is a full-time, on-site position in Bengaluru that handles inbound and outbound customer interactions via phone, email, and digital channels for accounts, cards, loans, and other banking products. The executive resolves queries and complaints, maintains interaction records, escalates complex issues, and promotes suitable banking products while adhering to compliance and data confidentiality standards.
What you will do
- Handle inbound and outbound customer interactions via phone, email, and digital channels, resolving queries related to accounts, cards, loans, and other banking products.
- Provide accurate information, address complaints, and ensure quick resolution in line with bank policies and service standards.
- Maintain detailed records of customer interactions, escalate complex issues to relevant teams, and follow up to ensure closure.
- Promote suitable banking products and services, support branch operations with customer coordination, and adhere to compliance, security, and data confidentiality guidelines.
Skills used in this role
What the employer is looking for
- Strong customer-facing skills, including Customer Support, Customer Service, and focus on Customer Satisfaction.
- Excellent Communication skills, both verbal and written, with the ability to explain banking products clearly and professionally.
- Basic Sales skills with the ability to identify customer needs and cross-sell or upsell appropriate banking products ethically.
- Ability to work in a fast-paced, high-volume environment with strong problem-solving, listening, and interpersonal skills.
- Prior experience in banking, financial services, or customer contact centers is preferred but not mandatory.
- Minimum educational qualification of a bachelor's degree or equivalent; familiarity with basic computer applications and digital banking tools.
- Commitment to confidentiality, compliance, and adherence to regulatory and internal service standards.
Benefits and support
- Compensation and benefits are detailed in the job posting
About HDFC Bank
HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It is India's largest private sector bank by assets and market capitalization, offering a wide range of financial products including retail banking, wholesale banking, and treasury operations.
- Industry
- Banking
- Company size
- 211535 employees
- Founded
- August 1994
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Sashidhar Jagdishan
Managing Director and Chief Executive Officer
Srinivasan Vaidyanathan
Chief Financial Officer
Ramesh Lakshminarayanan
Chief Information Officer
Vibhash Naik
Chief Human Resources Officer
Recent coverage
Businessworld
HDFC Bank May See Nine Senior Executives Reach Retirement Age By 2030October 6, 2026
Stock Titan
HDFC Bank Limited Reports Period-End Advances and Deposits for September 2026October 5, 2026
GlobeNewswire
HDFC Bank Shares Fall on Legal and Regulatory Scrutiny UpdatesOctober 7, 2026