Cust Exp Professional
Honeywell · Posted Oct 15
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
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About the role
The role sits within Honeywell's customer experience organization, handling order processing, billing, and customer relations in coordination with cross-functional teams. It focuses on day-to-day order/billing processing, backlogs, order-to-cash (O2C), and customer query and claim resolution using SAP, Salesforce, and Excel. The position works closely with dispute and other internal teams to drive customer resolutions and process improvement.
What you will do
- Processes orders/Billing, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Develops and maintains positive customer relations.
- Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- Substantially impacts the relationship between Honeywell and the customer.
- Process Day to Day Order/Billings/PR
- Clear Backlogs.
- O2C knowledge
- Respond to Customer Queries and Claims (non-Disputes).
- Collaborate with different cross functions for Customer Resolutions and Process Improvement.
- Work with Dispute Team to manage the disputes
Skills used in this role
What the employer is looking for
- Any Graduate with minimum 2 years of experience.
- Highly adaptable and able to learn new technologies quickly.
- Encourage & Follow Honeywell Behavior/policies.
- SAP- Order Management
- Salesforce | SAP | Excel | Case Management
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
Recent coverage
Charlotte Business Journal
Honeywell Technologies CEO outlines automation strategy at WACC event2026-10-09
ASDNews
Honeywell Aerospace Announces Increased Investment in AGT1500 Engine Program2026-10-12
Quartz
Honeywell Reaffirms Full-Year Outlook Ahead of Aerospace Spinoff2026-06-03
Runway Girl Network
Honeywell Announces New Brand Identities for Automation and Aerospace Businesses2026-06-01