CSP Cloud Desk Support Desk
Okta · Posted Oct 21
Cloud-based identity and access management solutions for workforce and customer security
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About the role
Okta secures identity across AI and human users, and the CSP Cloud Desk Support Team works with data in both AWS Systems and the Salesforce instance to drive informed decision-making and account accuracy. The team collaborates with cross-functional teams and stakeholders to optimize the sales makers' experience and improve overall business performance. This role supports a regional theater sales team with systems administration, pipeline and account mapping, Private Offer creation, deal tagging, support ticket resolution, and AI-assisted operations reporting.
What you will do
- Improved experience for Okta Sales teams through data hygiene and pipeline cleanliness.
- Provide actionable recommendations for business growth and revenue generation.
- Ensure accurate customer segmentation for targeted marketing.
- Delivery of time sensitive custom Private Offers while adhering to Okta rules.
- Increased customer engagement through optimized campaigns and engagements.
- Enhanced performance of marketing campaigns through data-driven decisions.
- Support a regional theater sales team in systems administration and related tasks.
- Leverage multiple AI tools to further refine and sharpen Operations reporting capabilities.
- Collaborate with internal and external teams to map accounts and provide pipeline updates.
- Review deal structure and provide operational support for Private Offer creation.
- Review and take ownership of support tickets from initiation through resolution.
- Complete deal tagging across multiple tools to ensure proper sales compensation.
- Monitor origination sources and associate them with the correct SFDC Opportunity.
Skills used in this role
What the employer is looking for
- Problem Solver: Ability to think critically and analytically.
- Innovative Thinker: Applies creative approaches to problem-solving.
- Self-motivated: Driven to excel in a fast-paced, data-driven environment.
- Excellent Communicator: Able to explain complex processes clearly to others.
- Detail-oriented: Meticulous in data analysis and documentation.
- Bachelor's degree or 3 years with the AWS Partner tools.
- Preference given for previous experience with AWS ACE and AWS Marketplace.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and present complex findings to non-technical stakeholders.
- Ability to work independently and as a team, balancing multiple priorities and deadlines.
- Proven analytical thinking, problem-solving skills, and attention to detail.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Okta
Okta is a leading independent provider of cloud-based identity and access management solutions that securely connect people and technologies to the right applications. The company powers both Workforce Identity and Customer Identity platforms, allowing organizations to securely manage user access and navigate modern challenges like agentic AI security.
- Industry
- Enterprise Software
- Company size
- 7500+ employees
- Founded
- 2009
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $228M raised
- 2010-02-01Series A$10M
- 2011-08-01Series B$16.5M
- 2012-12-01Series C$25M
- 2013-09-01Series D$27M
- 2014-06-01Series E$75M
- 2015-09-01Series F$75M
- 2018-02-21Post IPO Debt$300M
Leadership
Co-Founder and Chief Executive Officer
Co-Founder and Executive Vice Chairman
Chief Marketing Officer
Chief Legal Officer
Recent coverage
Okta Newsroom
Okta expands its independent and neutral identity security fabric with new capabilities across governance, PAM, and ITDR2026-09-09
Okta Newsroom
Okta introduces new AI Agents innovations to increase visibility, secure runtime connections, and enforce agent governance2026-09-22
Okta Newsroom
Okta wins 2026 AI Breakthrough Award for AI Security Innovation2026-05-21
Okta Newsroom
Okta named a leader in the Workforce Identity Security Platforms Report2026-05-21