Credit & Collections Analyst (Portuguese)
Oracle · Posted Oct 27
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
The team supports global Accounts Receivable Cash Applications operations for Latin America (LAD) countries. The role processes and reconciles customer payments against invoices, investigates payment-application discrepancies, and maintains accurate customer accounts within established procedures, controls, and SLAs.
What you will do
- Apply and allocate customer payments accurately against the appropriate invoices and customer accounts, following established procedures and controls.
- Investigate unapplied or misapplied payments, identify routine discrepancies, and coordinate with relevant teams to resolve payment-application issues.
- Perform customer-account and payment reconciliations, ensuring receipts and outstanding balances are accurately reflected and supported by appropriate documentation.
- Process routine payment-related activities, including refunds, chargebacks, and other approved adjustments, in accordance with defined procedures and approvals.
- Respond to routine customer and internal stakeholder queries related to payments, invoice application, account balances, and payment status.
- Partner with Collections, Accounts Receivable, Sales, and other regional or internal Finance teams to resolve standard cash-application issues.
- Identify transaction errors, recurring issues, process gaps, and system-related problems; escalate complex or non-standard matters to the appropriate Manager or functional team.
- Maintain accurate records and operational reporting while consistently meeting SLA, control, compliance, and process requirements.
Skills used in this role
What the employer is looking for
- Portuguese language proficiency sufficient for the role's required customer and stakeholder interactions.
- Relevant experience in Accounts Receivable, Cash Applications, Order-to-Cash, or related finance operations.
- Hands-on experience processing and applying customer payments and resolving routine payment discrepancies.
- Experience performing account/payment reconciliations and investigating variances.
- Strong attention to detail and demonstrated ability to process transactions accurately within defined SLAs.
- Ability to work effectively within established SOPs, internal controls, approval workflows, and compliance requirements.
- Ability to identify routine versus complex issues and escalate appropriately.
- Strong collaboration and communication skills for working with customers and cross-functional Finance teams.
Preferred qualifications
- Experience supporting LAD/Latin America customers or Finance operations.
- Experience in a global shared-services, GFIC, GBS, or captive Finance environment.
- Experience with Oracle ERP or other ERP/cash-application systems.
- Experience handling refunds, chargebacks, payment-on-account, unapplied cash, or complex payment matching.
- Experience supporting process improvement, operational reporting, or automation initiatives.
- Experience working with multinational customers and geographically distributed Finance teams.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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