Control Manager - Senior Associate
JPMorgan Chase · Posted Oct 5
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Consumer and Community Banking control team partners with stakeholders to analyze risk, design effective controls, and support a forward-thinking risk culture. The function applies digital tools, automation, data analytics, and emerging AI/ML and LLM practices to risk and control programs. This role supports control design, implementation and monitoring, Risk & Control Self-Assessments, reporting, and control program initiatives to meet regulatory requirements and address operational risks.
What you will do
- Collaborate with stakeholders to analyze risk and control environments, identify gaps, and investigate root causes.
- Support the design, implementation, and monitoring of controls using digital tools and automation.
- Dive into program data, utilize analytics and visualization tools, and create decision-driving reports.
- Collect information for Risk & Control Self-Assessments, including process walkthroughs and mapping exercises.
- Support control program initiatives to meet regulatory requirements and address operational risks.
- Identify and drive improvements through innovation and technology.
- Apply digital risk management, automation, AI, and agile practices in daily work.
- Communicate findings and recommendations clearly to stakeholders.
- Contribute to lessons learned sessions and apply insights to current projects.
- Organize and compare information to support analytical decision-making.
- Promote teamwork and an inclusive environment across groups.
Skills used in this role
What the employer is looking for
- Demonstrate at least 7 years of experience in financial services, controls, audit, quality assurance, or operational risk management.
- Apply basic risk and control concepts, follow escalation procedures, and identify risks with supervision.
- Support change initiatives and learn change management tools and processes.
- Develop persuasion skills and engage stakeholders in discussions.
- Build working relationships with internal stakeholders and communicate clearly.
- Create presentations, write clear documentation, and engage in active listening.
- Organize and compare information to make fact-based decisions and draw conclusions.
Preferred qualifications
- Learn and apply JPMC policies, standards, and regulations in business and product contexts.
- Communicate technical insights to business stakeholders with support.
- Translate technical concepts to business value and participate in knowledge sharing sessions.
- Support the adoption of machine learning and automation capabilities.
- Demonstrate proficiency in CORE, Agile principles, Jira, and digital control platforms.
- Apply controls expertise in Intelligent Solutions, Model Governance, and technology use cases.
- Interpret SQL, data analytics, visualizations, and automation with a foundational understanding of data infrastructure.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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