Control Manager - Program - Controls Room – Program Management & Governance Vice President
JPMorgan Chase · Posted Nov 2
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Controls Room Team within Control Management works collaboratively with other control disciplines and provides risk-based intelligence across lines of business and corporate functions to help the three lines of defense manage their control environment. This Control Manager Program Vice President role leads cross-functional delivery for firmwide programs, including governance, roadmaps, UAT oversight, and risk mitigation. The role also involves transformation programs using AI/ML, intelligent automation, and advanced analytics.
What you will do
- Lead multiple concurrent firmwide application development projects end-to-end, ensuring roadmap creation and delivery predictability, stakeholder alignment, and execution against commitments, milestones, and SLAs
- Establish and run governance forums (steerco, working groups, executive readouts), define decision rights, manage RAID, and enforce standards for roadmap, scope, schedule, and quality
- Partner with firmwide program owners to translate requirements into actionable plans, ensuring full traceability from commitments to deliverables, testing evidence, and outcomes
- Proactively identify delivery, operational, and control risks; drive mitigations; ensure timely escalation; and partner with Control Management stakeholders to strengthen control outcomes at scale
- Lead change management for program requirements, influencing senior stakeholders and evolving operating models/processes to embed sustainable ways of working
- Define UAT governance framework, readiness checkpoints, entry/exit criteria, and reporting; oversee UAT planning and execution across teams; ensure defects are managed with appropriate accountability and sign-off
- Own executive-level scorecards and reporting (delivery progress, SLA adherence, testing progress, defect trends, dependency tracking), driving transparency and continuous improvement
- Influence and drive alignment across Business, Product, Technology and Risk/Control leadership; resolve cross-program dependencies and remove execution barriers
- Mentor and manage program managers, set expectations for delivery rigor, and standardize best practices across the portfolio
- Demonstrated experience leading transformation programs involving AI/ML, intelligent automation, or advanced analytics
- Working knowledge of AI/ML and generative AI capabilities, limitations, and associated risks, with the ability to translate business needs into practical, controlled solutions in partnership with technical specialists.
Skills used in this role
What the employer is looking for
- Bachelor’s degree required; Master’s degree preferred (or equivalent experience)
- 12+ years overall experience, including 8+ years in Program/Portfolio Management (preferably in large, matrixed, global organizations)
- Demonstrated success leading firmwide, multi-year, cross-LOB programs with complex dependencies and executive-level governance
- Experience in crafting product roadmaps, managing enterprise wide data migration projects and coordinating dry runs prior for production readiness
- Strong ability to communicate with and influence both technical and business leaders, including executive storytelling and concise decision-oriented updates
- Proven ability to manage multiple programs/projects simultaneously, balancing priorities, resources, timelines, and risk.
- Strong analytical rigor, attention to detail, and ability to drive structured problem solving under ambiguity.
- Highly adaptable, proactive, self-directed leader with strong interpersonal skills and a track record of building trusted partnerships.
Preferred qualifications
- Experience in financial industry, auditing, compliance, or consulting and an understanding of risks & controls management is beneficial.
- Knowledge of compliance and regulatory requirements for consumer banking industry is a plus.
- Advanced proficiency in Microsoft PowerPoint, Excel, Word, SharePoint, and planning tools (e.g., MS Project); able to produce high-quality executive presentations is mandatory.
- Working knowledge of Agile delivery and Jira (and comfort operating across Agile and hybrid delivery models).
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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